Software Alternatives & Reviews

Pointel DCCM VS Genesys Cloud

Compare Pointel DCCM VS Genesys Cloud and see what are their differences

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

Pointel DCCM

Categories
  • Cloud Contact Center
  • Call Center Software
  • Call Center Solution
  • Contact Center Manager
  • Contact Management
  • Genesys Cloud
Website pointel.com
Platforms
Windows Browser iOS

Genesys Cloud

Categories
  • Communication
  • Enterprise Communication
  • Customer Support
  • Phone Numbers
Website genesys.com
Platforms
-

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Genesys Cloud videos

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to Pointel DCCM and Genesys Cloud)
Call Tracking And Analytics
Communication
3 3%
97% 97
Customer Support
0 0%
100% 100
Genesys Cloud
100 100%
0% 0

User comments

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What are some alternatives?

When comparing Pointel DCCM and Genesys Cloud, you can also consider the following products

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

BIN Codes Generate Credit Card - BIN Codes Generate Credit Card is an online dummy credit card details generator based on a Luhn algorithm mathematical formula.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.