Software Alternatives & Reviews

PlayVox VS Calabrio ONE

Compare PlayVox VS Calabrio ONE and see what are their differences

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

  • Calabrio ONE Landing page
    Landing page //
    2023-06-27

PlayVox

Categories
  • Work Management
  • Customer Feedback
  • Quality Management
  • Customer Service
Website playvox.com
Pricing URL Official PlayVox Pricing

Calabrio ONE

Categories
  • Communication
  • Customer Support
  • Work Management
  • Enterprise Communication
Website calabrio.com
Pricing URL-

PlayVox videos

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Calabrio ONE videos

No Calabrio ONE videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to PlayVox and Calabrio ONE)
Communication
48 48%
52% 52
Work Management
60 60%
40% 40
Customer Support
0 0%
100% 100
Business & Commerce
100 100%
0% 0

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Reviews

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PlayVox Reviews

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Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.

What are some alternatives?

When comparing PlayVox and Calabrio ONE, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.