Software Alternatives & Reviews

Parlor VS Intercom

Compare Parlor VS Intercom and see what are their differences

Parlor logo Parlor

Parlor.io picks up where your CRM leaves off – the moment a prospect becomes a customer. Parlor tracks every individual user’s relationship to your Product, Success, and Support teams to unite your entire organization around the needs of your users.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Parlor Landing page
    Landing page //
    2023-04-25

Parlor is your single system of record for capturing user insights across the entire customer journey, surfacing any unmet needs, indicators of risk, and opportunities for expansion. We do this in three ways: 1. Customer Management Monitor your customers across all of your critical lifecycle stages, track the status of any of their unmet needs, and identify a number of key risk indicators early enough for your CSMs to intervene.

  1. Feedback Management Organize all feedback into a single system of record, quantify the highest impact needs, and automatically close the loop with users.

  2. Priority Management Plan and visualize your product efforts in a customizable workspace that natively connects to relevant customer revenue and feedback, allowing full transparency into what’s being prioritized and why.

Streamline your tools, simplify your workflow, and unite your internal teams. Parlor is designed to work both independently and directly with the tools that matter to you, including your CRM, live chat, ticketing systems, JIRA, and Slack. So, however you choose to use Parlor, we’ll ensure that all important customer information can be aggregated into a single source of truth, aligning your teams and surfacing the insights needed to prioritize their work.

  • Intercom Landing page
    Landing page //
    2023-07-05

Parlor videos

Parlor's In Product Announcements & Feedback Hub

More videos:

  • Review - Budget Acoustic "Parlor" Guitar Review - Fender CP-100, Gretsch Jim Dandy & Epiphone EL-00

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Parlor and Intercom)
Web And Video Conferencing
Customer Support
0 0%
100% 100
Video Conferencing
100 100%
0% 0
CRM
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Parlor and Intercom

Parlor Reviews

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Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Parlor mentions (0)

We have not tracked any mentions of Parlor yet. Tracking of Parlor recommendations started around Mar 2021.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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What are some alternatives?

When comparing Parlor and Intercom, you can also consider the following products

Zoho Meeting - Free video conferencing, online meeting, desktop sharing solution from Zoho.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FileFlex - FileFlex: Access Share Stream developed and published by Qnext.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Airtime - Hang out with group video, share music & videos

Drift - A messaging app that helps you grow your business.