Parlor VS FireRTC

Parlor is your single system of record for capturing user insights across the entire customer journey, surfacing any unmet needs, indicators of risk, and opportunities for expansion. We do this in three ways: 1. Customer Management Monitor your customers across all of your critical lifecycle stages, track the status of any of their unmet needs, and identify a number of key risk indicators early enough for your CSMs to intervene.

1. Feedback Management Organize all feedback into a single system of record, quantify the highest impact needs, and automatically close the loop with users.

2. Priority Management Plan and visualize your product efforts in a customizable workspace that natively connects to relevant customer revenue and feedback, allowing full transparency into what’s being prioritized and why.

Streamline your tools, simplify your workflow, and unite your internal teams. Parlor is designed to work both independently and directly with the tools that matter to you, including your CRM, live chat, ticketing systems, JIRA, and Slack. So, however you choose to use Parlor, we’ll ensure that all important customer information can be aggregated into a single source of truth, aligning your teams and surfacing the insights needed to prioritize their work.