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Parature VS PHPKB

Compare Parature VS PHPKB and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Parature logo Parature

Parature is a web-based customer management tool. Control your image and customer service with Parature's interactive customer relations.

PHPKB logo PHPKB

PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.
  • Parature Landing page
    Landing page //
    2021-10-29
  • PHPKB Landing page
    Landing page //
    2022-02-26

Use our knowledge management software to set up a knowledge base and share information, documents, files, FAQs, how-to guides, and training material with staff and customers in a highly organized way. It reduces the time spent on customer support, improves the productivity of employees, and saves precious time wasted on searching for information. Its powerful group-based permission structure with private categories makes it easy to target and deliver, content to specific groups of knowledge base readers. With PHPKB, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. PHPKB provides a world-class authoring experience and can be easily customized to meet the needs of small to large scale enterprises.

Feature list of Knowledge Management Software - PHPKB

  1. WYSIWYG Editor with Markdown Support
  2. Review & Publish
  3. Category Manager
  4. Document Versioning & Rollback
  5. Internal Commenting (Collaboration)
  6. Backup (Both Database and Assets)
  7. Custom Domain Mapping (For Cloud Hosted Licenses)
  8. Intelligent Knowledge Base Search
  9. Design Customization and Branding
  10. Multilanguage Support with Automatic Content Replication

Parature

Categories
  • Internal Knowledgebase
  • WiKi
  • Knowledge Management
  • Content Collaboration
Website parature.com
Pricing URL-
Details $-
Platforms
-
Release Date-
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PHPKB

Categories
  • Customer Support
  • Live Chat
  • Help Desk
  • Customer Service
Website phpkb.com
Pricing URL Official PHPKB Pricing
Details $paid Free Trial $25.0 / Monthly ("Standard Edition", "1 Admin", "Unlimited Readers")
Platforms
Linux Windows PHP Cross Platform REST API Web Browser Google Chrome Internet Explorer Edge Apache Firefox
Release Date2006-01-01
Edit details

Parature features and specs

No features have been listed yet.

PHPKB features and specs

  • Easy to Set-up and use: Yes
  • Analytics and Reporting: Yes
  • LDAP Integration: Yes
  • WYSIWYG Editor: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Categories: Yes
  • Articles: Yes
  • User Groups: Yes
  • Glossary: Yes
  • News & Announcements: Yes
  • Markdown: yes
  • Version Control: Yes
  • Cloud-based: Yes
  • Self Hosted: Yes
  • Self-Service: Yes
  • Multiple Languages: Yes
  • Comments: Yes
  • Feedback & Commenting: Yes

Parature videos

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PHPKB videos

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How to use PHPKB

More videos:

  • Demo - Admin Area Overview

Category Popularity

0-100% (relative to Parature and PHPKB)

Parature

PHPKB

Internal Knowledgebase
100 100%
Internal Knowledgebase
0% 0
Customer Support
0 0%
Customer Support
100% 100
WiKi
100 100%
WiKi
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Parature and PHPKB

Parature Reviews

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PHPKB Reviews

  1. Best Knowledge Base Management Solution

    Over the years, I’ve used more knowledge base software than I would like to remember. PHPKB is far and away the best solution I’ve encountered. It’s robust and full-featured, yet intuitive, fast and easy-to-use. Oh, and their customer support team is world class.

    🏁 Competitors: KnowledgeOwl, Freshdesk
    👍 Pros:    Document versioning|Easy user interface|Excellent features|Seo friendly|Data protection and security|Fully responsive|Unlimited readers|Publishing workflow|Single sign-on

What are some alternatives?

When comparing Parature and PHPKB, you can also consider the following products

Tettra - Tettra is a company wiki that helps teams manage and share organizational knowledge.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Obie.ai - Access knowledge quicker without leaving Slack

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Omnistar - Email Marketing Service Provider

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

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