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Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.
Papercups might be a bit more popular than Intercom. We know about 8 links to it since March 2021 and only 6 links to Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I'd give https://papercups.io a try, they have a native flutter chat widget (last I checked the only live support native flutter package). Source: about 1 year ago
HelpKit does have a widget that you can embed on your own site. HelpKit itself has a built in email contact integration. If you want a live chat widget with HelpKit, the widget allows you to hook up one of many live chat providers… One of them called Papercups is actually fully free to use such as Tawk + more privacy friendly :). Source: almost 2 years ago
If chat means just "customer should be able to chat directly with our employees" for you, then something like chatwoot or papercups should do the job. Basically just a chat widget you can drop into your site where customers can message you. Source: about 2 years ago
No affiliation, but have you looked at https://papercups.io/ ? They are also OSS: https://github.com/papercups-io/papercups. - Source: Hacker News / about 2 years ago
Yeah, it's kinda crazy. I'm considering just inhousing to https://papercups.io/ and save a bunch of money each month. Source: over 2 years ago
Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
Crisp Chat - Multi-channel customer support software
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Drift - A messaging app that helps you grow your business.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Userlist - Userlist is an email marketing tool tailored to your SaaS needs. You'll find behavior-based campaigns, segmentation, and full support for company accounts. Userlist is perfect for SaaS marketing, user onboarding, and lifecycle email.
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page