What are some alternatives?
When comparing OTRS ITSM and UltraViewer, you can also consider the following products
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.
iTop - Solutions logicielles open source pour la CMDB, la Gestion de services, l'ITSM.
LogMeIn - LogMeIn gives you fast, easy remote access to your PC or Mac from your browser, desktop and mobile...