Software Alternatives & Reviews

OTRS ITSM VS UltraViewer

Compare OTRS ITSM VS UltraViewer and see what are their differences

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.

UltraViewer logo UltraViewer

Computer Remote Control/Access Support software.
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16
  • UltraViewer Landing page
    Landing page //
    2021-09-22

OTRS ITSM videos

OTRS 3: Installing OTRS ITSM

UltraViewer videos

Cara Remote Komputer Jarak Jauh dengan UltraViewer (2019)

Category Popularity

0-100% (relative to OTRS ITSM and UltraViewer)
Help Desk
100 100%
0% 0
Remote Desktop
0 0%
100% 100
Customer Support
100 100%
0% 0
Remote PC Access
0 0%
100% 100

User comments

Share your experience with using OTRS ITSM and UltraViewer. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, UltraViewer seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OTRS ITSM mentions (0)

We have not tracked any mentions of OTRS ITSM yet. Tracking of OTRS ITSM recommendations started around Mar 2021.

UltraViewer mentions (14)

  • TeamViewer alternatives?
    With the fallout from FUD with TeamViewer, Management at the company I'm at has blocked TeamViewer. However, we have vendors that need access, and as long as it's not TeamViewer we have the OK to proceed forward.Some of my workmates are going for UltraViewer, does have the same results? Source: about 2 years ago
  • Is Ultraviewer a worthy alternative to TeamViewer?
    So, I've been searching for TeamViewer alternatives and the only one that seems to be on par is UltraViewer. Source: about 2 years ago
  • Closest Teamviewer alternative.
    So (also we are a non-profit, though it seems like most of these companies don't really give discounts) what is the software that has the closest to the ease of use and functionality of TeamViewer? And somewhat affordable (affordable equals a max of $500 a year, preferably allows as much as the free TeamViewer version does. I have been told to use UltraViewer, would you guys recommend it? Has anyone else used it?... Source: about 2 years ago
  • Teamviewer alternative
    Not sure if I should post this here. I'm looking for an alternative to Teamviewer, I would prefer a free opensource alternative but doesn't have to be. I would like it to be just an executable that they click on and I'm connected. I have tried Anydesk, and Parsec but I have not been satisfied. I am yet to try UltraViewer, I have heard it’s good, and I am hoping it will work. Do you guys have any other suggestions? Source: about 2 years ago
  • Alternative for Teamviewer
    Does anyone have any experience with the alternatives? We have been asked to switch to UltraViewer, has anyone used it before? Does it yield the same results? Source: about 2 years ago
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What are some alternatives?

When comparing OTRS ITSM and UltraViewer, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

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