Software Alternatives & Reviews

OTRS Business Solution VS UseResponse

Compare OTRS Business Solution VS UseResponse and see what are their differences

OTRS Business Solution logo OTRS Business Solution

The OTRS Business Solution™ helps to improve your service quality at an

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • OTRS Business Solution Landing page
    Landing page //
    2023-07-26
  • UseResponse Landing page
    Landing page //
    2023-10-10

OTRS Business Solution

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website otrs.com
Pricing URL-

UseResponse

Categories
  • Customer Feedback
  • Help Desk
  • Customer Support
  • Feedback
Website useresponse.com
Pricing URL Official UseResponse Pricing

OTRS Business Solution videos

OTRS Business Solution™ - Holistic Communication

More videos:

  • Review - Webinar OTRS Business Solution (English)
  • Review - Webinar: The OTRS Business Solution™ Makes You Mobile!

UseResponse videos

Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to OTRS Business Solution and UseResponse)
Help Desk
7 7%
93% 93
Customer Feedback
0 0%
100% 100
Customer Service
100 100%
0% 0
Customer Support
6 6%
94% 94

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OTRS Business Solution and UseResponse

OTRS Business Solution Reviews

We have no reviews of OTRS Business Solution yet.
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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

Social recommendations and mentions

Based on our record, OTRS Business Solution seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OTRS Business Solution mentions (1)

  • Best FREE (temporary) ticketing system
    Https://otrs.com/ it works and I like it once you figure out how to properly sort emails and workflows. Source: over 1 year ago

UseResponse mentions (0)

We have not tracked any mentions of UseResponse yet. Tracking of UseResponse recommendations started around Mar 2021.

What are some alternatives?

When comparing OTRS Business Solution and UseResponse, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

EcholoN - Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.