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osTicket VS OTRS ITSM

Compare osTicket VS OTRS ITSM and see what are their differences

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osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.
  • osTicket Landing page
    Landing page //
    2023-04-21

Pricing page: https://osticket.com/editions/

  • OTRS ITSM Landing page
    Landing page //
    2023-09-16

osTicket videos

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What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

OTRS ITSM videos

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OTRS 3: Installing OTRS ITSM

Category Popularity

0-100% (relative to osTicket and OTRS ITSM)

osTicket

OTRS ITSM

Customer Support
91 91%
Customer Support
9% 9
Help Desk
88 88%
Help Desk
12% 12
Customer Service
92 92%
Customer Service
8% 8
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and OTRS ITSM

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

OTRS ITSM Reviews

We have no reviews of OTRS ITSM yet.
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Social recommendations and mentions

Based on our record, osTicket seems to be more popular. It has been mentiond 38 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 7 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 11 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 11 months ago
View more

OTRS ITSM mentions (0)

We have not tracked any mentions of OTRS ITSM yet. Tracking of OTRS ITSM recommendations started around Mar 2021.

What are some alternatives?

When comparing osTicket and OTRS ITSM, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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