Software Alternatives & Reviews

osTicket VS Mantis Bug Tracker

Compare osTicket VS Mantis Bug Tracker and see what are their differences

osTicket logo osTicket

osTicket is a widely-used open source support ticket system.

Mantis Bug Tracker logo Mantis Bug Tracker

Mantis Bug Tracker is a free and open source, web-based bug tracking system.
  • osTicket Landing page
    Landing page //
    2023-04-21

  • Mantis Bug Tracker Landing page
    Landing page //
    2021-10-16

osTicket

Categories
  • Customer Support
  • Help Desk
  • Live Chat
  • Customer Service
Website osticket.com
Details $
Release Date-

Mantis Bug Tracker

Categories
  • Project Management
  • Software Development
  • Task Management
  • QA
Website mantisbt.org
Details $
Release Date2006-02-01

osTicket videos

What's New in osTicket Version 1.14?

More videos:

  • Review - OSTicket: a Customer Support solution for online communities
  • Review - OsTicket - Pretty much cover everything!

Mantis Bug Tracker videos

Mantis Bug Tracker Tutorial

More videos:

  • Tutorial - Mantis Bug Tracker Tutorial YouTube
  • Demo - Mantis Bug Tracker Demo

Category Popularity

0-100% (relative to osTicket and Mantis Bug Tracker)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

User comments

Share your experience with using osTicket and Mantis Bug Tracker. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare osTicket and Mantis Bug Tracker

osTicket Reviews

The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Want a free support tool that can run on your own servers? osTicket is the app for you. It's an open source support tool that includes everything—you can answer support emails, assign tickets to other team members, create support forms, and write your help documentation all on your own server, for free. You can even tweak osTicket, by digging into its code or installing...
Source: zapier.com

Mantis Bug Tracker Reviews

Top 17 Best Bug Tracking Tools: an overview 19 Jun 2017
Mantis Bug Tracker (BT) is an open source issue tracker that has been around for quite some time now. It is a very easy-to-use tool that comes in the form of a web application but also has a mobile version. Implemented in PHP, the installation process is very simple. To demo their software, you can check out their own internal bug tracker. Website: www.mantisbt.org
Source: mopinion.com

Social recommendations and mentions

Based on our record, osTicket seems to be a lot more popular than Mantis Bug Tracker. While we know about 38 links to osTicket, we've tracked only 3 mentions of Mantis Bug Tracker. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

osTicket mentions (38)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 7 months ago
  • Looking for a ticketing system
    Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 9 months ago
  • Help tickets
    We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 11 months ago
  • I would like to find a free software for tickets in my household
    Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 11 months ago
  • MSP opensource ticketing tool -ITSM
    GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: 11 months ago
View more

Mantis Bug Tracker mentions (3)

  • Alternative to Peppermint ticketing? (Simple and free)
    I use https://mantisbt.org/ Mantis, no need of Docker. Source: about 1 year ago
  • Bug Tracker - Shared Hosting
    Perhaps Mantis Bug Tracker? Admittedly I've never installed/used it myself, but looks to be built using PHP so might work on shared hosting. Source: over 1 year ago
  • Free ticketing tool
    We use MantisBT at work. Simple, just a trouble ticket tracker, no bells and whistles, which is exactly what we wanted (along with a REST API I was able to integrate it into the app so that users don't even have to open the site). Source: about 2 years ago

What are some alternatives?

When comparing osTicket and Mantis Bug Tracker, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Redmine - Flexible project management web application

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Trac - Trac is a project management and bug/issue tracking system. Provides an interface to Subversion and an integrated wiki.