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OpenSupports VS OTRS ITSM

Compare OpenSupports VS OTRS ITSM and see what are their differences

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OpenSupports logo OpenSupports

Simple open source ticket system with user system and modern design.

OTRS ITSM logo OTRS ITSM

OTRS ITSM is a fundamental solution for IT Service Management organizations.
  • OpenSupports Landing page
    Landing page //
    2021-10-22
  • OTRS ITSM Landing page
    Landing page //
    2023-09-16

OpenSupports

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Support
Website opensupports.com
Pricing URL Official OpenSupports Pricing
Details $
Edit details

OTRS ITSM

Categories
  • Help Desk
  • Customer Support
  • Service Desk
  • Project Management
Website otrs.com
Pricing URL-
Details $-
Edit details

OpenSupports videos

+ Add

How To install OpenSupports on CentOS Linux 7.4

OTRS ITSM videos

+ Add

OTRS 3: Installing OTRS ITSM

Category Popularity

0-100% (relative to OpenSupports and OTRS ITSM)

OpenSupports

OTRS ITSM

Help Desk
48 48%
Help Desk
52% 52
Customer Support
53 53%
Customer Support
47% 47
Customer Service
65 65%
Customer Service
35% 35
Support
100 100%
Support
0% 0

User comments

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What are some alternatives?

When comparing OpenSupports and OTRS ITSM, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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