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OpenSupports VS JitBit Helpdesk

Compare OpenSupports VS JitBit Helpdesk and see what are their differences

Simple open source ticket system with user system and modern design.

JitBit is a web-based help desk and ticketing software solution
OpenSupports Landing Page
OpenSupports Landing Page
JitBit Helpdesk Landing Page
JitBit Helpdesk Landing Page

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

OpenSupports details

Help Desk Customer Support Customer Service
Pricing URL-
Details $-
Release Date-

JitBit Helpdesk details

Customer Service Customer Support Help Desk Help Desk And Ticketing Live Chat Online Ticketing Ticketing System
Pricing URL Official JitBit Helpdesk Pricing  
Details $freemium $29.0 / Monthly (Basic plan)
Release Date2006-05-01

OpenSupports videos

How To install OpenSupports on CentOS Linux 7.4

JitBit Helpdesk videos

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • - Create subtickets in Jitbit Helpdesk Software

Category Popularity

0-100% (relative to OpenSupports and JitBit Helpdesk)


These are some of the external sources and on-site user reviews we've used to compare OpenSupports and JitBit Helpdesk

OpenSupports Reviews

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JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: ZenDesk, HelpScout

The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.

What are some alternatives?

When comparing OpenSupports and JitBit Helpdesk, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zammad - The Zammad - Help Desk and Ticket System - Community Page

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

User reviews

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