Software Alternatives & Reviews

OmniChat by Freshchat VS Respond.io

Compare OmniChat by Freshchat VS Respond.io and see what are their differences

OmniChat by Freshchat logo OmniChat by Freshchat

Engage, sell, and support from anywhere

Respond.io logo Respond.io

Turn Every Conversation into Business Results
  • OmniChat by Freshchat Landing page
    Landing page //
    2023-09-15
  • Respond.io Landing page
    Landing page //
    2023-04-01

Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging.

We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace.

Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities.

• Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.

Category Popularity

0-100% (relative to OmniChat by Freshchat and Respond.io)
Customer Support
37 37%
63% 63
CRM
49 49%
51% 51
Help Desk
100 100%
0% 0
Communication
0 0%
100% 100

Questions and Answers

As answered by people managing OmniChat by Freshchat and Respond.io.

How would you describe your primary audience?

Respond.io's answer:

Respond.io is for growing B2C companies who prioritize delivering exceptional customer experiences through messaging.

Why should a person choose your product over its competitors?

Respond.io's answer:

Respond.io is capable of handling high volumes without any slowdowns or downtime and can accommodate even the most complex businesses and implementations. Additionally, we offer highly flexible and customizable integration options.

User comments

Share your experience with using OmniChat by Freshchat and Respond.io. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, Respond.io seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OmniChat by Freshchat mentions (0)

We have not tracked any mentions of OmniChat by Freshchat yet. Tracking of OmniChat by Freshchat recommendations started around Mar 2021.

Respond.io mentions (4)

  • 11 Best WhatsApp Marketing Software in 2023 to Send Bulk Messages
    However, this approach only makes sense if you need a centralized tool for running promotions across several messengers (Facebook Messenger, WhatsApp, WeChat, LINE, Telegram, etc.) at once. Since both 360dialog and Respond.io | #1 Business Messaging Platform for All Channels will be charging monthly fees for using their services, it’s more cost-effective to choose an official WhatsApp Partner that doesn’t require... Source: 10 months ago
  • Auto follow up with more messages when the previous message read - WhatsApp
    Https://respond.io/ I’ve been using this for my company. I don’t think it can do it based on read status but maybe it can. Source: almost 2 years ago
  • Basic stack for a new real estate company
    Unified communications (whatsapp, telegram, instagram, etc) - respond.io. Source: about 2 years ago
  • Service/device providing call-center like functionality
    What I could also recommend is something like respond.io for managing your support messaging platform. Source: almost 3 years ago

What are some alternatives?

When comparing OmniChat by Freshchat and Respond.io, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

WATI - No-code chatbot builder for WhatsApp Business

HelpSpace - The team inbox with super powers

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Airchat - A better alternative to Drift chatbots. Finally! 🤖

MessageBird - Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.