Olark VS Grasp

Compare Olark VS Grasp and see what are their differences

Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured

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Olark

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Grasp

Make conversations count

Landing page //
2023-07-05

Landing page //
2023-10-06

Grasp brings together multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service.

Olark Review: Strenghts and Weaknesses of the Live Chat Software

Grasp videos

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WhatsApp customer service in Casengo

Category Popularity

0-100% (relative to Olark and Grasp)

Grasp

Customer Support

92 92%

Customer Support

8% 8

Live Chat

100 100%

Live Chat

0% 0

Help Desk

89 89%

Help Desk

11% 11

CRM

84 84%

CRM

16% 16

User comments

Share your experience with using Olark and Grasp. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Olark and Grasp

Olark Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Olark stands out thanks to its modern marketing functionalities. These include attention-grabbing interfaces and imagery. It offers features and aspects that resonate with customers. Overall, Olark is a simple, well-grounded tool that is worth considering if you run a small business or work as a solo professional.

Source: www.tidio.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Olarkâs CoPilot is a chatbot that makes your support teamâs jobs easier and improves the customer experience. Using AI, CoPilot can understand questions and send answers to the common ones. It can also route customers to the right agent based on their needs. One of the best parts is that Olark will build your chatbots for you so you donât have to spend time and energy...

Source: krisp.ai

What are alternatives to LiveChat?

What are good alternatives to LivePerson, Olark, and ATG? I am looking for minimal integration with an analytic overlay and low cost.

Source: www.quora.com

Grasp Reviews

We have no reviews of Grasp yet.
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Social recommendations and mentions

Based on our record, Olark seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Olark mentions (1)

You don't need live chat on your website
I think there is some nuance here that is helpful to unpack. We'd almost all agree that: 1. Things that get in the way of solving customer needs are annoying. Most modals, popups, proactive notification that don't happen at the right time. This could include chat, email capture, cookie banners, chat bots, popovers. 2. For almost every business there are some sets of customer needs that require a conversation... - Source: Hacker News / over 1 year ago

Grasp mentions (0)

We have not tracked any mentions of Grasp yet. Tracking of Grasp recommendations started around Mar 2021.

What are some alternatives?

When comparing Olark and Grasp, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Crisp Chat - Multi-channel customer support software