Software Alternatives & Reviews

Vercel VS Zoho Desk

Compare Vercel VS Zoho Desk and see what are their differences

Vercel logo Vercel

Vercel is the platform for frontend developers, providing the speed and reliability innovators need to create at the moment of inspiration.

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website
  • Vercel Landing page
    Landing page //
    2023-08-05
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Vercel

Categories
  • Developer Tools
  • Web Development Tools
  • App Deployment
  • Cloud Computing
  • Cloud Infrastructure
Website vercel.com
Pricing URL Official Vercel Pricing
Details $-
Platforms
-

Zoho Desk

Categories
  • Customer Service
  • Help Desk
  • Customer Support
  • Knowledge Base
  • Help Desk And Ticketing
  • Customer Engagement
  • Customer Experience Management
Website zoho.com
Pricing URL Official Zoho Desk Pricing
Details $freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Vercel features and specs

No features have been listed yet.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Vercel videos

Zeit Now - What is it?

More videos:

  • Review - Gorillaz - The Now Now ALBUM REVIEW
  • Review - Now 100 Hits Forgotten 70's - The NOW Review
  • Review - Deploy Node.js Application to Zeit Now - FreeCodeCamp - Timestamp Microservice 04
  • Review - Serverless Fullstack made easy with Next.js, Prisma 2, and Zeit Now #3: Set up Zeit Now
  • Review - AT&T TV Now 2020 Review - Is it GOOD now??

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to Vercel and Zoho Desk)
Developer Tools
100 100%
0% 0
Help Desk
0 0%
100% 100
Cloud Computing
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

Share your experience with using Vercel and Zoho Desk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Vercel and Zoho Desk

Vercel Reviews

Best Serverless Backend Tools of 2023: Pros & Cons, Features & Code Examples
Vercel is a platform for frontend developers for deploying code to an optimized production environment. Even though it doesn’t offer stateful features you’d expect from a BaaS like authentication or databases, it is trivial to copy/paste code from a third-party service like Auth0 for authentication and MongoAtlas for API development.
Source: www.rowy.io
5 Free Heroku Alternatives with Free Plan for Developers
Vercel is last in my list and it is more like leys you host JavaScript based web apps and static websites. Since JS apps are in so much demand these days; you will find this platform easier to deploy your apps directly from GitHub/GitLab. It can even act as CI/CD pipeline for your projects. If you created a front end of an app then you can use it for deploying it. It lets...
Choosing the best Next.js hosting platform
Created by the founders of Next.js, Vercel was built with this technology in mind. As a result, it is an attractive option for Next.js developers. Some of their biggest clients include Meta, Uber, and Auth0. To grow their product and offer interesting features, Vercel raised $40M in December 2020.
Top 10 Netlify Alternatives
With 99.99% uptime and 24 billion+ weekly requests, Vercel is a reliable Netlify substitute. This serverless ecosystem started its journey in 2016 and has served 10 PB data by now. Like Netlify, it also takes a few minutes to deploy, preview and launch an application.
3 best alternatives to the big cloud providers
Very interesting topic! I’m not sure if things like Netlify or Vercel could replace something like Kubernetes on GCP but I believe in the power of Netlify for hosting websites!
Source: dev.to

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Social recommendations and mentions

Based on our record, Vercel seems to be a lot more popular than Zoho Desk. While we know about 519 links to Vercel, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Vercel mentions (519)

  • What I have in my portfolio 😎
    I hosted my portfolio in Vercel. The main reason why I chose it is the hosting has great support for NextJS and IMPORTANT THING, it is total FREE 🤑 (with my usage). And I have use GitHub Action for deploy it automatically when I make or merge change into main branch. - Source: dev.to / 16 days ago
  • React to Vercel: Deployment Made Easy.
    To do this just head over to Vercel and log in if you're not already logged in. If this is your first project, you'll be seeing something like this. - Source: dev.to / about 1 month ago
  • Next.js: Crafting a Strict CSP
    Function getContentSecurityPolicyHeaderValue( nonce: string, reportUri: string, ): string { // Default CSP for Next.js const contentSecurityPolicyDirective = { 'base-uri': [`'self'`], 'default-src': [`'none'`], 'frame-ancestors': [`'none'`], 'font-src': [`'self'`], 'form-action': [`'self'`], 'frame-src': [`'self'`], 'connect-src': [`'self'`], ... - Source: dev.to / about 1 month ago
  • VERCEL and the Internet Computer
    This is a demo project to demonstrate how a Web2 frontend hosted on VERCEL can access a Motoko backend canister on the Internet Computer using Server Side Rendering (SSR). - Source: dev.to / about 1 month ago
  • Next.js starter template
    Easily deploy your Next.js app with Vercel by clicking the button below:. - Source: dev.to / about 2 months ago
View more

Zoho Desk mentions (1)

What are some alternatives?

When comparing Vercel and Zoho Desk, you can also consider the following products

Next.js - A small framework for server-rendered universal JavaScript apps

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GitHub Pages - A free, static web host for open-source projects on GitHub

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Netlify - Build, deploy and host your static site or app with a drag and drop interface and automatic delpoys from GitHub or Bitbucket

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!