NodeBB is a next-generation discussion platform that utilizes web sockets for instant interactions and real-time notifications. NodeBB forums have many modern features out of the box such as social network integration and streaming discussions. NodeBB is an open source project which can be forked on GitHub.
I was lucky enough to stumble on NodeBB in the early days right as we were transitioning a large user base from another forum and needed a platform that could handle the volume and speed of interactions that our users demanded. We took a big risk on NodeBB in 2014 when it was brand new and it has paid off in spades over the years. For seven years our users have consistently raved about ease of use and performance of the platform while on the back end we have been thrilled with the ease of management and low resource needs of hosting even for a site hitting hundreds of millions of hits per month. It is modern, regularly updated, has a great community and team behind it. We've always gotten lots of support and know that we made the right choice and continue to choose NodeBB as our forum of choice.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than NodeBB. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> I'm a big fan of https://nodebb.org/ TIL to what shit Netgate moved pfSense forums to. I'm glad you are fine with it, but not only my FullHD monitor is not a smartphone, so I don't need 400% fonts on everything (and post dates on the faaaaar right clearly shows nobody ever even used the forum) and most importantly - search doesn't work. It's not like the previous forum had a good search, but at least it worked.... - Source: Hacker News / 7 months ago
I wrote about this a while ago for Slack/forums: https://www.mooreds.com/wordpress/archives/3451 but the points still hold. HN discussion: https://news.ycombinator.com/item?id=29154216 Full featured OSS forum you can self-host or let them host for you (for $). Big fan of letting people use the search interface they want, which is almost always Google. - Source: Hacker News / 7 months ago
You said it's based on. This means that there are modifications to the implementation of nodebb. So where is your modifications' source code then? stackfoss/stackfoss is just a single readme file. Source: about 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 12 months ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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