Software Alternatives & Reviews

Nicereply VS Delighted

Compare Nicereply VS Delighted and see what are their differences

Nicereply logo Nicereply

Improve customer service and customer experience with Nicereply - online customer satisfaction survey software, including CSAT, NPS & CES 2.0.

Delighted logo Delighted

The fastest and easiest way to gather actionable feedback from your customers
  • Nicereply Landing page
    Landing page //
    2018-09-30

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in your CRM and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...
  • Delighted Landing page
    Landing page //
    2023-10-19

Deliver customer feedback and employee experience surveys across various channels. Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle.

No code required.

Nicereply

Categories
  • Surveys
  • Customer Support
  • Customer Feedback
  • User Feedback
  • Realtime Feedback
Website nicereply.com
Pricing URL Official Nicereply Pricing
Details $-
Release Date-

Delighted

Categories
  • Customer Feedback
  • Surveys
  • User Feedback
  • Customer Experience Management
  • Customer Experience
  • Employee Feedback
  • Net Promoter
  • Product Market Fit
  • Customer Support
Website delighted.com
Pricing URL Official Delighted Pricing
Details $freemium $224.0 / Monthly (10,000 send limit, 5 projects, 10 users, 35+)
Release Date2013-02-13

Nicereply features and specs

No features have been listed yet.

Delighted features and specs

  • Survey Distribution via Email, Web, Link, SDK and Kiosk: Yes
  • Prebuilt Reports and Trend Reports: Yes
  • AI Suggested Filters: Yes
  • Customize Branding : Yes
  • Survey Types: NPS, CSAT, CES, 5-Star, Thumbs, Smiley, eNPS, PMF: Yes
  • Send Survey from Your Domain : Yes
  • 30+ Languages : Yes
  • Autopilot to Schedule Delivery : Yes
  • Survey Templates : Yes
  • Additional Questions : Yes
  • Testimonials : Yes

Nicereply videos

Email Feedback By Nicereply.com

Delighted videos

Delighted used by Bonobos

More videos:

  • Demo - NPS Setup in 15 Seconds

Category Popularity

0-100% (relative to Nicereply and Delighted)
Surveys
43 43%
57% 57
Customer Feedback
24 24%
76% 76
Forms And Surveys
100 100%
0% 0
User Feedback
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Nicereply and Delighted

Nicereply Reviews

We have no reviews of Nicereply yet.
Be the first one to post

Delighted Reviews

12 Best SurveySparrow Alternatives With Pricing and Features
A men’s clothing and accessories brand, Bonobos, wanted to know how customers feel about the new shipping process. The brand used a Delighted NPS survey and found that the customers were not happy with the changes.
Source: qualaroo.com

Social recommendations and mentions

Based on our record, Delighted seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Nicereply mentions (0)

We have not tracked any mentions of Nicereply yet. Tracking of Nicereply recommendations started around Mar 2021.

Delighted mentions (2)

  • MSP Feedback Survey / Net Promoter - Third Party Executed
    We've used https://delighted.com and been pretty happy with it. It's sent to customers during "key intersects" (onboarding, after projects, etc.) and after events. The results stream into Teams and we also track/analyze them to improve service. Source: over 2 years ago
  • Creating a simpler NPS, CSAT, CES service like Delighted?
    After seeing a business idea newsletter mention a SaaS that help monitor you NPS score, I decided to look a little more into it. There are a LOT of solutions out there, but they're also wildly expensive since I assume they're targeting larger organizations. One service I found, https://delighted.com, provides simple forms and widgets to collect NPS, CSAT, CES and other and displays the results in a simple... Source: over 2 years ago

What are some alternatives?

When comparing Nicereply and Delighted, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

Google Forms - Simple web forms from Google.

Promoter.io - Promoter is designed to capture actionable and accurate customer feedback that reduces churn and drives growth

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Survicate - Collect feedback on your website and find out more about your visitors.