Software Alternatives & Reviews
Register | Login

NICE inContact VS Genesys Engage

Compare NICE inContact VS Genesys Engage and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Genesys Engage logo Genesys Engage

Contact Center Operations
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Genesys Engage Landing page
    Landing page //
    2023-08-03

NICE inContact

Categories
  • Communication
  • Customer Support
  • Enterprise Communication
  • Customer Communication Management
Website niceincontact.com
Edit details

Genesys Engage

Categories
  • Customer Support
  • Communication
  • Enterprise Communication
  • Customer Communication Management
Website genesys.com
Edit details

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Genesys Engage videos

+ Add

Genesys Engage on Azure: Create memorable customer experiences

Category Popularity

0-100% (relative to NICE inContact and Genesys Engage)

NICE inContact

Genesys Engage

Communication
71 71%
Communication
29% 29
Enterprise Communication
68 68%
Enterprise Communication
32% 32
Customer Support
60 60%
Customer Support
40% 40
Call Center Software
70 70%
Call Center Software
30% 30

User comments

Share your experience with using NICE inContact and Genesys Engage. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Genesys Engage

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Genesys Engage Reviews

We have no reviews of Genesys Engage yet.
Be the first one to post

What are some alternatives?

When comparing NICE inContact and Genesys Engage, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

UJET - UJET brings joy to customer support by helping companies resolve problems faster.

Loading...