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ngDesk VS BigPanda

Compare ngDesk VS BigPanda and see what are their differences

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ngDesk logo ngDesk

ngDesk is the 100% free help desk software for unlimited users with ticket management, instant alerts, and AI integration. Complete. Completely Free.

BigPanda logo BigPanda

With BigPanda you can automate your incident management process. Automatically group alerts into consolidated incidents. Try it now for free!
  • ngDesk Landing page
    Landing page //
    2022-10-29
  • BigPanda Landing page
    Landing page //
    2023-10-16

ngDesk videos

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Free Freshdesk Alternative: ngDesk

More videos:

BigPanda videos

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BigPanda Employee Reviews - Q3 2018

More videos:

  • Review - Bungie - Groundbreaking Game Universes Supported by BigPanda
  • Review - TiVo Embraces BigPanda

Category Popularity

0-100% (relative to ngDesk and BigPanda)

ngDesk

BigPanda

Incident Management
44 44%
Incident Management
56% 56
Monitoring Tools
10 10%
Monitoring Tools
90% 90
Notifications And Alerting
100 100%
Notifications And Alerting
0% 0
Backup & Restore
0 0%
Backup & Restore
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ngDesk and BigPanda

ngDesk Reviews

  1. ngDesk is very easy to use!

    The core feature of ngDesk ticketing software is excellent. The system is reliable with negligible downtime. I can combine the automation and triggers to create an advanced ticket routing system. The app offers a robust API which I can use to integrate with any part of the system.

    🏁 Competitors: Zendesk
  2. Email support system

    ngDesk has been one of the go-to solutions for helpdesk software, but they've really streamlined their system over the last few years. It's simple and easy to use with simple options for even those who are new to using a helpdesk system. ngDesk is basically an email support system, where all emails sent will be routed to your ngDesk dashboard and show up as support tickets.

  3. Very easy simple affordable tool

    ng Desk is an intuitive and simple tool, and it can be distinguished from its counterparts by the fact that there is no hide and seek game involved in using it. Everything is where it should be, issues can be tagged and tracked properly, and improvements are introduced all the time.

    🏁 Competitors: Zendesk, Zoho CRM

BigPanda Reviews

We have no reviews of BigPanda yet.
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What are some alternatives?

When comparing ngDesk and BigPanda, you can also consider the following products

Squadcast - Automate incident response, reduce downtime and enhance your tech teams’ delivery with a unified platform.

ManageEngine RecoveryManager Plus - RecoveryManager Plus is one such enterprise backup solution which has the ability to easily backup and restores both the domain controllers and virtual machines.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Heroku Enterprise - Heroku Enterprise is a flexible IT management for developers that lets them build apps using their preferred languages and tools like Ruby, Java, Python and Node.

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Lastpass - LastPass is an online password manager and form filler that makes web browsing easier and more secure.

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