Software Alternatives & Reviews

Nertivia - Chat Client VS Pointel DCCM

Compare Nertivia - Chat Client VS Pointel DCCM and see what are their differences

Nertivia - Chat Client logo Nertivia - Chat Client

Chat with friends or anyone around the world, free gif and emoji support.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Nertivia - Chat Client Landing page
    Landing page //
    2022-02-02
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Nertivia - Chat Client videos

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Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Nertivia - Chat Client and Pointel DCCM)
Group Chat & Notifications
Call Center Software
0 0%
100% 100
Communication
91 91%
9% 9
Messaging
100 100%
0% 0

User comments

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Social recommendations and mentions

Based on our record, Nertivia - Chat Client seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Nertivia - Chat Client mentions (3)

  • [Official] Vertical Format!
    New Markup added to Nertivia! Rotate text vertically. Check it out at https://nertivia.net. Source: almost 3 years ago
  • [Official] Markup Guide
    Nertivia has a markup guide. You can format your message however you want. Such as adding color to your message. Check it out at https://nertivia.net. Source: almost 3 years ago
  • [Official] Font Picker
    Nertivia now has an inbuilt font picker. Suggest more fonts to add in the replies :) Check it out at https://nertivia.net. Source: almost 3 years ago

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

What are some alternatives?

When comparing Nertivia - Chat Client and Pointel DCCM, you can also consider the following products

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

MicroSIP - MicroSIP is a free portable SIP softphone for Windows based on PJSIP stack.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Sipdroid - Free and open-source SIP/VoIP Client

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!