Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
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New Markup added to Nertivia! Rotate text vertically. Check it out at https://nertivia.net. Source: almost 3 years ago
Nertivia has a markup guide. You can format your message however you want. Such as adding color to your message. Check it out at https://nertivia.net. Source: almost 3 years ago
Nertivia now has an inbuilt font picker. Suggest more fonts to add in the replies :) Check it out at https://nertivia.net. Source: almost 3 years ago
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