EcholoN is a holistic service management solution designed for small and large enterprises, SMEs and start-ups. EcholoN also offers end-to-end solutions developed for web apps and iOS and Android. EcholoN offers compliance management, licence management, self-service portal, performance metrics, email management, maintenance scheduling, live chat, alerts/escalation, appointment management, knowledge base, queue management, social media integration, surveys & feedback, call centre management, inventory management, issue auditing and virtual assistants in one place.
Customer-focused and effective at all levels: EcholoN, the Service Management Software Suite, is a comprehensive solution for service, support and customer care. You want full control over your system and run your service management solution entirely in-house. You favour a cloud solution without burdening your infrastructure and run your service management software in the EcholoN cloud.
We continue to expand the system and use it as strategic group software. Very constructive cooperation with the colleagues from EcholoN.
Pros: Individual configuration options, the software adapts to the company and not vice versa. - Automatic processes (ticket creation, workflows, etc.) DWS takes care of everything! - Different clients for both mobile and stationary use for the different application areas and users - High transparency for users - Good server architecture (application server, server manager, database, applications) - Updates are very easy to install.
Cons: UserClient too overloaded for some users, but you can also use the WebClient for that - No automatic database archiving, database grows quickly (depending on the application, of course).
Overall: We use EcholoN very extensively for our daily tasks, be it for service management, CMDB or even change management. Very good support from Germany, competent and friendly staff.
Pros: Software can be adapted very flexibly to your own processes. Extensive possibilities to create additional data fields and integrate them into the masks. Other systems can be connected and integrated very easily (Active Directory, Baramundi, Excel import, ...) Web client is available and is constantly being expanded. Software maintenance is now very simple, updates can be carried out by the customer without any problems.
Cons: Due to the flexibility, there is no "standard", each customer "must" design their own processes. Full client sometimes a bit overloaded and longer loading times, then fast operation. Functions are partly available in old and new form for compatibility reasons, which sometimes causes confusion.
EcholoN is a holistic service management solution that leaves nothing to be desired. It is easy to use, flexible in its parameterization, and applicable for simple but also complex solutions in the business process. A helpdesk and ticket system that is second to none. Developed by experienced people who know what to do in the general area of service management and how to offer their customers optimal help. Processes can be mapped down to the smallest detail. Whether manual or automated support for the customer, whether for a small/medium or large company, the possible structures can be mapped. In addition to the structural processes, the knowledge database is a crucial module for providing real-time assistance to the customer. Through the complete documentation in the overall scenario of a service case, one is protected against undesired side effects. Especially nowadays, a service management tool like the market leader EcholoN is a vital instrument to stand out from the competition and to provide the customer with a powerful yet easy-to-use solution! It is hard to imagine ever having to work without this system again. Working with this system as a whole simplifies the daily routine!
Bulk Image Downloader - With Bulk Image Downloader you can download full sized images from almost any web gallery.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Vov Picture Downloader - Download pictures from websites.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
WFDownloader App - A free bulk image downloader application that also serves as a multi-purpose bulk downloader for your PC.
ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.