Software Alternatives & Reviews

Needl Analytics VS Pointel DCCM

Compare Needl Analytics VS Pointel DCCM and see what are their differences

Needl Analytics logo Needl Analytics

Analytics as automated insights

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Needl Analytics Landing page
    Landing page //
    2021-10-14
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Needl Analytics

Categories
  • Google Analytics
  • Enterprise Communication
  • Notifications And Alerting
  • Business Analytics
Website needlanalytics.com
Pricing URL Official Needl Analytics Pricing
Platforms
-

Pointel DCCM

Categories
  • Cloud Contact Center
  • Call Center Software
  • Call Center Solution
  • Contact Center Manager
  • Contact Management
  • Genesys Cloud
Website pointel.com
Pricing URL-
Platforms
Windows Browser iOS

Needl Analytics videos

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Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Needl Analytics and Pointel DCCM)
Enterprise Communication
100 100%
0% 0
Call Tracking And Analytics
Google Analytics
100 100%
0% 0
Communication
0 0%
100% 100

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What are some alternatives?

When comparing Needl Analytics and Pointel DCCM, you can also consider the following products

Metric.live - Real-time and advanced periodic alerts for Google Analytics.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Quill Engage - Quill Engage takes the confusion out of Google Analytics reporting. Sign up for free and start getting website reports delivered to your inbox.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Google Analytics by SumoMe - The easiest way to see your Google Analytics

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!