Software Alternatives & Reviews

Narrandum VS Smaply

Compare Narrandum VS Smaply and see what are their differences

Narrandum logo Narrandum

Create customer journey maps quickly and easily with Narrandum - the digital service design tool.

Smaply logo Smaply

Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience insights. Great customer support.
  • Narrandum Landing page
    Landing page //
    2023-08-23

Narrandum is a freemium service which enables anybody to make beautiful customer journeys and user personas, lightning fast. We use an innovative and fun approach based on good old-fashioned storytelling to help you really understand your customers’ needs, goals, hopes and fears.

  • Smaply Landing page
    Landing page //
    2022-03-09

Smaply is a cloud-based customer experience platform that allows businesses to create personas, journey maps and stakeholder maps and share them with team members. Professionals can utilize the drag-and-drop functionality to add images, texts or video files in journey maps and export them in various formats including PDF, PowerPoint, Excel and PNG.

Using Smaply's collaborative platform, enterprises can grant-role based access to specific employees, invite user comments on maps and share live links with several recipients. It enables managers to create individual personas for clients by uploading images and adding important highlights relevant to the customer's journey. Additionally, it comes with an administrative dashboard, which helps users view ongoing projects and retrieve the details of specific stakeholders via search functionality.

Pricing is available on monthly and annual subscriptions. Support is extended via phone, email and other online measures.

Narrandum

$ Details
freemium €17.95 / Monthly (Pro - unlimited support, sharing and collaboration)
Platforms
Browser
Release Date
2020 February

Smaply

Website
smaply.com
$ Details
freemium €19.0 / Monthly (Basic plan, billed monthly per user)
Platforms
Www.smaply.com
Release Date
-

Narrandum features and specs

  • Free Trial: Explore for free no credit card required
  • Easy to Set-up and use: Intuitive UI
  • Easy to Set-up and use: Get started in under a minute

Smaply features and specs

No features have been listed yet.

Narrandum videos

Narrandum | The ultimate customer journey mapping tool | Digital co-creation for remote teams

Smaply videos

Why to use a digital tool for customer journey maps

More videos:

  • Review - Create a Customer Journey Map using Smaply
  • Tutorial - How to create a customer journey map with Smaply (Part 2)

Category Popularity

0-100% (relative to Narrandum and Smaply)
Customer Journey
34 34%
66% 66
Marketing Platform
30 30%
70% 70
Personas
28 28%
72% 72
Design Tools
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Narrandum and Smaply

Narrandum Reviews

  1. Weird and wonderful

    Narrandum isn't like the other tools in this field at all. It's definitely a little weird. But it's cool that they're trying something different.

    Even though it's still in beta, I found it really fast and slick to use. There's lots of help available to explain the concepts, and I was able to make a simple customer journey in no time.

    I'm looking forward to seeing how this service develops. There are still one or two rough edges, but already it's pretty useful. And free!

    🏁 Competitors: Uxpressia
    👍 Pros:    Fast|Intuitive|Fun|Different
    👎 Cons:    A little buggy

Smaply Reviews

We have no reviews of Smaply yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Narrandum seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Narrandum mentions (1)

Smaply mentions (0)

We have not tracked any mentions of Smaply yet. Tracking of Smaply recommendations started around Mar 2021.

What are some alternatives?

When comparing Narrandum and Smaply, you can also consider the following products

Uxpressia - Create customer journey maps, personas & impact maps online

Custellence - Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness

Touchpoint Dashboard - Touchpoint Dashboard is a platform that allows users to visualize and understand the customer experience in a better way.

CEMantica - CEMantica is a journey mapping tool that enables users to understand the experience and movement of their customers throughout their visit.

Pointillist - Pointillist is a customer journey analytics software that allows users to know about the whole experience of customers when they visited their website.

Sitecore - Sitecore A/S has produced the Sitecore content management system since 1999.