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Nagios VS HelpScout

Compare Nagios VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Nagios logo Nagios

Complete monitoring and alerting for servers, switches, applications, and services

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Nagios Landing page
    Landing page //
    2023-10-21
  • HelpScout Landing page
    Landing page //
    2023-07-14

Nagios videos

+ Add

Stop using Nagios - Andy Sykes

More videos:

  • Review - Bernd Erk - Why favour Icinga over Nagios
  • Review - How Nagios XI Works

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Nagios and HelpScout)

Nagios

HelpScout

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Nagios and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Nagios and HelpScout

Nagios Reviews

The Best Cacti Monitoring Alternatives
Nagios is free for small environments with seven or fewer nodes and hosts. Its paid version starts at $1995 for the license and is priced per user. There is also a variety of free training options for Nagios available online. Both of Nagios’ paid versions include a free trial.
Source: www.webservertalk.com
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Nagios Core is an open-source Linux/Unix systems monitoring and alerting tool that can be extended through custom plugins, providing flexible Linux server monitoring. It remotely executes different plugins (executables or scripts) on your Linux server using the NRPE (Nagios Remote Plugin Executor) add-on, which gives you comprehensive monitoring data, including OS metrics,...
Source: sematext.com
10 Best Zabbix Alternatives
Nagios XI on the other hand is an easy-to-use agentless commercial edition that is targeted at large networks and enterprises. It uses Nagios Core as its back-end alongside other technologies including a built-in web configuration GUI, which makes it much easier to manage than Nagios Core. If flexibility and extensibility are what you’re after in a network monitoring tool,...
Source: www.comparitech.com
10 Best Open Source Monitoring Software for IT Infrastructure
Icinga, which began as Nagios Fork in 2009, got freed from the constraints of a fork and crafted Icinga 2, which is faster, easier to configure, more comfortable to scale significantly better.
Source: geekflare.com
Top 21 Log Management Software Tools
Nagios provides a complete log management and monitoring solution which is based on its Nagios Log Server platform. With Nagios you can increase the security of all your systems, understand your network infrastructure and its events, and gain access to clear data about your network performance and how it can be stabilized. It has a powerful out of the box dashboard that...
Source: apiumacademy.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Nagios mentions (0)

We have not tracked any mentions of Nagios yet. Tracking of Nagios recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Nagios and HelpScout, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Prometheus - An open-source systems monitoring and alerting toolkit.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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