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Zabbix - Track, record, alert and visualize performance and availability of IT resources
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Icinga - Icinga is a fork of Nagios and is backward compatible.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support