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MyCustomerLens VS Survey Monkey

Compare MyCustomerLens VS Survey Monkey and see what are their differences

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MyCustomerLens logo MyCustomerLens

MyCustomerLens is an on-demand insights platform. Using natural language processing, we make business sense of your unstructured feedback, in real-time.

Survey Monkey logo Survey Monkey

Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.
  • MyCustomerLens Landing page
    Landing page //
    2023-05-21

MyCustomerLens creates on-demand insights from unstructured feedback so that you can make faster and more informed decisions about how to grow your business.

Our award-winning platform reimagines the feedback process by automating the ability to listen everywhere, summarise text data and benchmark performance.

Listen Everywhere. Organisations can no longer rely on periodic surveys to provide a complete picture of their customer experience. So MyCustomerLens aggregates a wide variety of direct & public feedback, across the entire customer journey, to create a single source of truth.

Summarise text data. Businesses waste time and money manually aggregating, analysing and reporting on customer feedback. MyCustomerLens uses bespoke algorithms to make business sense of all your raw text data, in real-time.

Benchmark performance. Revenue opportunities are lost when decision-makers can’t see their data in a wider context. So MyCustomerLens benchmarks your performance over time, across locations and against competitors.

With MyCustomerLens, decision-makers at growing companies can save time, reduce cost and drive customer and revenue growth.

  • Survey Monkey Landing page
    Landing page //
    2023-10-10

MyCustomerLens features and specs

  • Analytics and Reporting: Yes
  • Integrations: Yes
  • Dashboards: Yes

Survey Monkey features and specs

No features have been listed yet.

MyCustomerLens videos

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Introduction to MyCustomerLens - Demo 1 Real time Feedback Aggregation

Survey Monkey videos

No Survey Monkey videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to MyCustomerLens and Survey Monkey)

MyCustomerLens

Survey Monkey

NLP And Text Analytics
100 100%
NLP And Text Analytics
0% 0
Surveys
0 0%
Surveys
100% 100
Customer Feedback
3 3%
Customer Feedback
97% 97
Form Builder
0 0%
Form Builder
100% 100

User comments

Share your experience with using MyCustomerLens and Survey Monkey. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare MyCustomerLens and Survey Monkey

MyCustomerLens Reviews

  1. Bring all your feedback into one place and understand all the comments

    MyCustomerLens is a great solution for really getting into your customer feedback, making sense of free text comments, analysing the detail, and making decisions or taking action to follow-up. As well as running or analysing customer surveys, you can also import feedback from other sources, or listen to social feeds, and include comments and text in the analysis. Dashboards present results in clear, understandable, actionable format to share within your business.

    🏁 Competitors: Survey Monkey
    👍 Pros:    Social listening|Free comment analysis|Surveys
  2. A fan...

    I have been a customer of MyCustomerLens since day one. Their solution provides a structured and an effective way to collate feedback from a wide range of sources into one, clean, manageable dashboard. It allows us to better understand our customer, but more importantly act quicker to resolve issues and stay ahead.

Survey Monkey Reviews

Top 5 Alternatives To SurveyMonkey: List of Top Survey Software Competitors
If you are looking for SurveyMonkey alternatives then we have prepared a list of reliable solutions that you can try out instead. This article details the main features and benefits of SurveyMonkey and five good alternatives. We also compare their pricing schemes and integration options for your benefit.
Source: financesonline.com
SurveyMonkey Competitors and Alternatives – 7 of the Best
AskNicely is survey software with a very defined purpose: helping companies improve customer satisfaction based on the Net Promoter Score (NPS). Boasting a 38-percent response rate, this SurveyMonkey alternative leverages connections that allow users to integrate surveys into software they already use to reach out to and learn from customers.
Source: www.fieldboom.com
7 Great Survey Software Alternatives to SurveyMonkey
I tried to sign up for Survey Monkey, but they won’t allow me to use my email address! They give me this error message: “We can’t deliver to role-based email addresses (e.g. admin@). Try your work or personal email address instead.” I’m not changing my email address just for you people!!
Source: blog.capterra.com

Social recommendations and mentions

Based on our record, Survey Monkey seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MyCustomerLens mentions (0)

We have not tracked any mentions of MyCustomerLens yet. Tracking of MyCustomerLens recommendations started around Mar 2021.

Survey Monkey mentions (9)

  • In-app surveys for React Native Apps
    Let's talk about the big 2 first: Typeform and SurveyMonkey. - Source: dev.to / 3 months ago
  • [iOS] Pro-tip: if the fill password prompt is not automatically showing up on websites/apps on your iPhone, make sure to include "https://" before the URI.
    For example, instead of setting your URI for SurveyMonkey to surveymonkey.com, you should instead set it to https://surveymonkey.com. Source: 9 months ago
  • I’ve been nominated as chair of the Landscaping Committee… what advice do you have?
    After that's all clear, I'd survey the HOA (surveymonkey.com) and create some type of chart (maybe a importance/performance grid) showing where residents feel the most help is currently needed in terms of landscaping. Your team can then work from there. Source: about 2 years ago
  • Is the Use of Social Media Addictive?
    The primary research for this will be carried out by creating a survey through surveymonkey.com and the information collated will be compared with my secondary research and a conclusion will be formed. Source: over 2 years ago
  • What is your job and how much do you get paid?
    Hey eveyone, can you take a minute and take this? I am doing a course in UX Design and I have to do some surveys like this. So if you could help me out, please take this survey and then let me know what you think. https://www.surveymonkey.com/r/WCW2Y2W Anonymous Job Survey Surveymonkey.com. Source: over 2 years ago
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What are some alternatives?

When comparing MyCustomerLens and Survey Monkey, you can also consider the following products

TillyPay - Recurring & single payment links, powered by Stripe.

Google Forms - Simple web forms from Google.

Prodsight - Deeply understand customer feedback across all channels - from support tickets to reviews. Get real-time insight into customer issues with the automated topic and sentiment analysis.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Chattermill - Extract actionable insights from customer feedback using deep learning

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

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