Software Alternatives & Reviews

MyCustomerLens VS Medallia

Compare MyCustomerLens VS Medallia and see what are their differences

MyCustomerLens logo MyCustomerLens

MyCustomerLens is an on-demand insights platform. Using natural language processing, we make business sense of your unstructured feedback, in real-time.

Medallia logo Medallia

Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).
  • MyCustomerLens Landing page
    Landing page //
    2023-05-21

MyCustomerLens creates on-demand insights from unstructured feedback so that you can make faster and more informed decisions about how to grow your business.

Our award-winning platform reimagines the feedback process by automating the ability to listen everywhere, summarise text data and benchmark performance.

Listen Everywhere. Organisations can no longer rely on periodic surveys to provide a complete picture of their customer experience. So MyCustomerLens aggregates a wide variety of direct & public feedback, across the entire customer journey, to create a single source of truth.

Summarise text data. Businesses waste time and money manually aggregating, analysing and reporting on customer feedback. MyCustomerLens uses bespoke algorithms to make business sense of all your raw text data, in real-time.

Benchmark performance. Revenue opportunities are lost when decision-makers can’t see their data in a wider context. So MyCustomerLens benchmarks your performance over time, across locations and against competitors.

With MyCustomerLens, decision-makers at growing companies can save time, reduce cost and drive customer and revenue growth.

  • Medallia Landing page
    Landing page //
    2023-10-17

  www.medallia.comSoftware by Medallia

MyCustomerLens features and specs

  • Analytics and Reporting: Yes
  • Integrations: Yes
  • Dashboards: Yes

Medallia features and specs

No features have been listed yet.

MyCustomerLens videos

Introduction to MyCustomerLens - Demo 1 Real time Feedback Aggregation

Medallia videos

Medallia Experience Cloud in Action

More videos:

  • Review - Medallia for Retail: Solution Overview
  • Review - Medallia for B2B: Solution Overview

Category Popularity

0-100% (relative to MyCustomerLens and Medallia)
NLP And Text Analytics
100 100%
0% 0
Surveys
0 0%
100% 100
Customer Feedback
8 8%
92% 92
Data Science And Machine Learning

User comments

Share your experience with using MyCustomerLens and Medallia. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare MyCustomerLens and Medallia

MyCustomerLens Reviews

  1. Bring all your feedback into one place and understand all the comments

    MyCustomerLens is a great solution for really getting into your customer feedback, making sense of free text comments, analysing the detail, and making decisions or taking action to follow-up. As well as running or analysing customer surveys, you can also import feedback from other sources, or listen to social feeds, and include comments and text in the analysis. Dashboards present results in clear, understandable, actionable format to share within your business.

    🏁 Competitors: Survey Monkey
    👍 Pros:    Social listening|Free comment analysis|Surveys
  2. A fan...

    I have been a customer of MyCustomerLens since day one. Their solution provides a structured and an effective way to collate feedback from a wide range of sources into one, clean, manageable dashboard. It allows us to better understand our customer, but more importantly act quicker to resolve issues and stay ahead.

Medallia Reviews

We have no reviews of Medallia yet.
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Social recommendations and mentions

Based on our record, Medallia seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MyCustomerLens mentions (0)

We have not tracked any mentions of MyCustomerLens yet. Tracking of MyCustomerLens recommendations started around Mar 2021.

Medallia mentions (1)

What are some alternatives?

When comparing MyCustomerLens and Medallia, you can also consider the following products

TillyPay - Recurring & single payment links, powered by Stripe.

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Prodsight - Deeply understand customer feedback across all channels - from support tickets to reviews. Get real-time insight into customer issues with the automated topic and sentiment analysis.

Qualtrics Customer Experience - Qualtrics Customer Experience software makes it easy to monitor, respond & improve every key moment along the customer journey. Request a demo today!

Chattermill - Extract actionable insights from customer feedback using deep learning

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.