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Munin VS HelpScout

Compare Munin VS HelpScout and see what are their differences

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Powerful SaaS integration toolkit for SaaS developers - create, amplify, manage and publish native integrations from within your app. featured
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Munin logo Munin

PnP networked resource monitoring tool that can help to answer the what just happened to kill our performance

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Munin Landing page
    Landing page //
    2022-01-14
  • HelpScout Landing page
    Landing page //
    2023-07-14

Munin videos

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Munin Quick play and Review

More videos:

  • Review - Munin M-Station Talent review
  • Review - Gameplay Review - Munin (PC/MAC)

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Munin and HelpScout)

Munin

HelpScout

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100
Log Management
100 100%
Log Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Munin and HelpScout

Munin Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Munin should be more popular than HelpScout. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Munin mentions (17)

  • Serve Munin Simple
    I rediscovered Munin. To my surprise it is written entirely in Perl. I remember Munin from years ago... It still seems healty and maintained and lies ready on your Deb-Repositories. So I followed the Easy Install Guide... Which really is easy, but fails to mention that you need to install your own HTTP-Server to serve the HTML-reports. Source: over 1 year ago
  • Code review wanted: munin-plugin, a rust library
    A bit of background, which may make understanding my choices in this lib easier: Munin is a resource monitoring tool using rrdtool, usually run in a Server/Client Setup. The client accepts plugins which are just executables in a directory. Usually written in a scripting language, but it actually doesn't matter. Data is fetched every 5 minutes, plugins are first run with a config argument to spit out a munin graph... Source: almost 2 years ago
  • munin-pihole-plugins: mastering munin monitoring, meeting multiple marvellous milestones & more!
    Munin plugins and management script for monitoring various Pi-hole® statistics. Source: almost 2 years ago
  • 5V4A usb hub
    When you do not have enough power you would get errors because looking up the plots would simply fail. Sounds more that there is one disk which is slower. I had one 2TB external usb which was really slow and the latency of lookups was through the roof. Are you on linux ? Then install munin-monitoring.org it shows latency of the disks out of the box. Source: about 2 years ago
  • long response time
    What os ? On linux install https://munin-monitoring.org/ it will give you disk latency information. Source: about 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Munin and HelpScout, you can also consider the following products

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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