What are some alternatives?
spaCy - spaCy is a library for advanced natural language processing in Python and Cython.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Texifter - Copyright 2019 DiscoverText 237 Shutesbury Rd.Amherst, MA 01002 Powered by ThriveHive
Zoho Desk - Industry's first context-aware Helpdesk Software
Google Cloud Natural Language API - Natural language API using Google machine learning
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.