monday.com, an award-winning project management tool, helps teams plan together efficiently and execute projects that deliver results on time. Its ease of use and flexibility means fast onboarding for your team and the ability to manage your work your way. With powerful productivity features such as time tracking, automated notifications, customizable workflows, dependencies, timeline views and integrations, your team can achieve better and faster results for every project milestone.
It's a great tool for planning tasks conveniently. It's pretty straightforward to use, which is a big plus. You can tweak it to fit your own way of doing things, which is handy.
When we needed a tool large enough to support ongoing marketing projects, Monday was the best solution that was trialled in comparison to other alternative platforms that didn't scale as well with our needs.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, monday.com seems to be a lot more popular than Freshdesk. While we know about 335 links to monday.com, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Some tools that I would use to stay organized include Jira, monday.com, Notion, or Trello. Each has its own advantages. Personally, I use monday dev. It lets you keep track of all your projects and tasks in one place and collaborate with your team in real time. - Source: dev.to / 4 months ago
With the newer, online work management tools that have project management features (ClickUp, Monday.com, etc.), several have free versions and you have the ability to create a custom field that you can use for the assignee, ignoring the built-in field that requires a licensed user or guest. Source: 5 months ago
Use this space to easily get started with all the basic things you need to know about monday.com: https://www.mondayspaces.com/spaces/monday-com-implementation-guide. Source: 5 months ago
I'm thinking about using small to medium group projects in my classroom to teach students the basics of project management (breaking big tasks into smaller ones, assigning roles, identifying dependencies, estimating effort/duration, tracking progress, etc.) I can do it using google sheets, but I was curious if anyone here has leveraged online tools like monday.com, Asana, Trello, etc. In the educational space. Source: 5 months ago
I've made my life a LOT easier by starting an organized task list - I used monday.com but you can use whatever works best for you. I categorized things by small, medium and large projects, and low-med-high priorities. Source: 5 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 4 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 12 months ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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