Software Alternatives & Reviews
Register | Login

Micro Focus Service Manager VS HelpScout

Compare Micro Focus Service Manager VS HelpScout and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

Micro Focus Service Manager logo Micro Focus Service Manager

The extensible and scalable service desk solution built on machine learning, analytics and automation.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Micro Focus Service Manager Landing page
    Landing page //
    2023-05-11
  • HelpScout Landing page
    Landing page //
    2023-07-14

Micro Focus Service Manager

Categories
  • Customer Support
  • Customer Service
  • Marketing
Website microfocus.com
Pricing URL-
Details $-
Edit details

HelpScout

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website helpscout.com
Pricing URL Official HelpScout Pricing
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Edit details

Category Popularity

0-100% (relative to Micro Focus Service Manager and HelpScout)

Micro Focus Service Manager

HelpScout

Customer Support
1 1%
Customer Support
99% 99
Customer Service
2 2%
Customer Service
98% 98
Help Desk
0 0%
Help Desk
100% 100
Marketing
100 100%
Marketing
0% 0

User comments

Share your experience with using Micro Focus Service Manager and HelpScout. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Micro Focus Service Manager and HelpScout

Micro Focus Service Manager Reviews

We have no reviews of Micro Focus Service Manager yet.
Be the first one to post

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Micro Focus Service Manager mentions (0)

We have not tracked any mentions of Micro Focus Service Manager yet. Tracking of Micro Focus Service Manager recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: about 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: almost 2 years ago

What are some alternatives?

When comparing Micro Focus Service Manager and HelpScout, you can also consider the following products

GoDesk - Give your customers the answers they want; quicker than ever before with GoDesk. The ideal on-premise or cloud based email support tool for startups and SMEs. Ditch the bloat and only pay for what you need. Starting at just $5 / user.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Improvado.io - Improvado is an ETL platform that extracts data from 300+ pre-built connectors, transforms it, and seamlessly loads the results to wherever you need them. No more Tedious Manual Work, Errors or Discrepancies. Contact us for a demo.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Loading...