External Review References
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Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
SysAid - Friendly, Effective and Affordable help-desk. Get all you need for efficient and easy IT Service Management in one service desk.
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
Samanage - Samanage is a true cloud, multi-tenant IT service desk and asset management solution.
Spiceworks - Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more for free
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community