What are some alternatives?
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.
ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.
ConnectWise Control - ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.
Spiceworks - Spiceworks bundles network monitoring, helpdesk, UPS power management, PC inventory tools, an online community, and much more for free
VNC Connect - VNC is remote access and control software which allows you to view and fully interact with one...