ManageEngine SupportCenter Plus VS SpinOffice CRM

ManageEngine SupportCenter Plus

SpinOffice CRM

ManageEngine SupportCenter Plus features and specs

• Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
• Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
• Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
• Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
• Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
• Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
• Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
• Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

SpinOffice CRM features and specs

No features have been listed yet.