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ManageEngine SupportCenter Plus VS Elevio

Compare ManageEngine SupportCenter Plus VS Elevio and see what are their differences

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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Elevio logo Elevio

Learn how elevio can help bring all your support channels into one, to provide the best support possible for your users
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • Elevio Landing page
    Landing page //
    2023-10-18

ManageEngine SupportCenter Plus

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website manageengine.com
Pricing URL-
Details $paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Elevio

Categories
  • Customer Support
  • Help Desk
  • CRM
  • Customer Service
Website elev.io
Pricing URL Official Elevio Pricing
Details $-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Elevio features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and Elevio)

ManageEngine SupportCenter Plus

Elevio

Help Desk
24 24%
Help Desk
76% 76
Customer Support
19 19%
Customer Support
81% 81
CRM
21 21%
CRM
79% 79
Customer Service
35 35%
Customer Service
65% 65

User comments

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What are some alternatives?

When comparing ManageEngine SupportCenter Plus and Elevio, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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