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ManageEngine SupportCenter Plus VS Counselytics

Compare ManageEngine SupportCenter Plus VS Counselytics and see what are their differences

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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Counselytics logo Counselytics

Counselytics contract analytics solution uses machine learning and AI technologies to analyze, structure and organize contracts. Find value in contracts!
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • Counselytics Landing page
    Landing page //
    2022-06-29

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

Counselytics

Website
counselytics.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Counselytics features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and Counselytics)

ManageEngine SupportCenter Plus

Counselytics

Help Desk
100 100%
Help Desk
0% 0
Lease Administration
0 0%
Lease Administration
100% 100
Customer Support
100 100%
Customer Support
0% 0
Property Management
0 0%
Property Management
100% 100

User comments

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What are some alternatives?

When comparing ManageEngine SupportCenter Plus and Counselytics, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

ProLease - ProLease helps organizations manage their leased, owned and subleased properties in one integrated system.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

AMTdirect - #1 Software for Commercial Real Estate Management Online!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LOIS - Discover Innervision's corporate lease management and accounting software for a simplified transition to the new lease accounting standards - IFRS 16 / FASB ASC 842

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