ManageEngine ServiceDesk Plus VS Accelo

ManageEngine ServiceDesk Plus

Website

manageengine.com

Pricing URL

Official ManageEngine ServiceDesk Plus Pricing

$ Details

freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)

Platforms

Windows Linux Browser

Categories

#Service Desk #Help Desk #Ticketing System #Incident Management #IT Service Management #IT Asset Management #Change Management #Project Management

Accelo

Website

accelo.com

Pricing URL

Official Accelo Pricing

$ Details

paid Free Trial $24.0 / Monthly (Per User (Minimum 5 Users))

Platforms

Browser Android iOS Web Cloud

Categories

#Work Management #Professional Services Automation #Workflow Automation #Client Work Management #Quote-to-cash Software #Project Management #Task Management #CRM #Time Tracking

ManageEngine ServiceDesk Plus features and specs

• Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
• Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
• Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
• Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
• CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
• Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
• Change management: Streamline planning, approval, and implementation with automated workflows.
• Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
• IT release management: Make your releases work in tandem with your change management process.

Accelo features and specs

• Client & Contacts Database: Yes
• Microsoft 365 and Google Contact Synchronization: Yes
• Microsoft 365 and Google Calendar Synchronization: Yes
• Tasks & Checklists: Yes
• Task Boards: Yes
• Client Email Sync: Yes
• Client Activity Feed: Yes
• Smart Timesheets: Yes
• Web & Mobile Timers: Yes
• Files & Attachments: Yes
• Client Requests & Shared Inbox: Yes
• Client Asset Database: Yes
• Custom Fields & Tags: Yes
• Dynamic Resource Scheduling: Yes
• Scheduling & Workload Dashboard: Yes
• Profitability & Utilization Dashboards: Yes
• Resource Booking: Yes
• Rules & Triggers: Yes
• Activity Templates: Yes
• Work Templates: Yes
• Approvals: Yes
• Signoffs: Yes
• Client Portal: Yes
• Divisions: Yes
• Custom Statuses & Workflows: Yes
• Materials & Expenses: Yes
• Formulas & Calculated Fields: Yes
• iOS and Android Apps: Yes
• Branded Workspace: Yes
• Standard Security (Encryption): Yes
• Enhanced Security (2FA, SSO): Yes
• Community Support: Yes
• Email Support: Yes
• Chat & Phone Support: Yes
• Contractors: Yes
• Sales Opportunity Management: Yes
• Sales Tasks: Yes
• Sales Activity: Yes
• Custom Sale Fields & Dates: Yes
• Advanced Search, Filtering & Saved Lists: Yes
• Quotes Creation & Sending: Yes
• Interactive Gantt Chart Quoting: Yes
• Fixed, Variable & Mixed Quotes: Yes
• Defined & Role-based Billable Rates: Yes
• Real-time Value & Pipeline Tracking: Yes
• Sales Velocity & Time Spent Tracking: Yes
• Quote Templates: Yes
• Convert Quotes to Projects: Yes
• Resource Scheduling & Booking: Yes
• Sales Triggers & Notifications: Yes
• Custom Sale Statuses & Workflows: Yes
• Quote Materials: Yes
• Adaptive Project Management: Yes
• Project Milestones & Tasks: Yes
• Record Notes & Schedule Meetings: Yes
• Automated Project Time Logging: Yes
• Custom Project Fields and Dates: Yes
• Advanced Search, Filtering & Saved Lists: Yes
• Advanced Project Dependencies: Yes
• Dynamic Project Scheduling: Yes
• Interactive Gantt Chart Planning: Yes
• Fixed, Variable & Mixed Budgets: Yes
• Defined & Role-based Billable Rates: Yes
• Real-Time Budget & Timeline Tracking: Yes
• Forecast Budget, Profitability & Timeline: Yes
• Allocate Time & Value to Retainers: Yes
• Invoice Based on Budget or Progress: Yes
• Resource Scheduling & Booking: Yes
• Project Triggers & Notifications: Yes
• Project Plan Templates: Yes
• Project Time Approvals: Yes
• Project Client Signoffs: Yes
• Custom Project Statuses & Workflows: Yes
• Project Rate Cards: Yes
• Project Materials & Expenses: Yes
• Client Ticket Management: Yes
• Ticket Tasks: Yes
• Automated Ticket Time Logging: Yes
• Ticket Activity: Yes
• Custom Ticket Fields & Dates: Yes
• Advanced Search, Filtering & Saved Lists: Yes
• Custom Categories & Resolutions: Yes
• Fixed, Variable & Mixed Budgets: Yes
• Defined & Role-based Billable Rates: Yes
• Forecast Budget, Profitability & Timeline: Yes
• Ticket Age & Time Spent Tracking: Yes
• Allocate Time & Value to Retainers: Yes
• Invoice Based on Budget or Progress: Yes
• Resource Scheduling & Booking: Yes
• Tickets Triggers & Notifications: Yes
• Ticket Client Signoffs: Yes
• Custom Ticket Statuses & Workflows: Yes
• Ticket Materials & Expenses: Yes
• Client Retainer Management: Yes
• Recurring Tasks: Yes
• Record Notes & Schedule Meetings: Yes
• Automated Retainer Time Logging: Yes
• Custom Project Fields & Dates: Yes
• Advanced Search, Filtering & Saved Lists: Yes
• Smart Task Scheduling: Yes
• Fixed, Variable & Mixed Budgets: Yes
• Defined & Role-based Billable Rates: Yes
• Real-Time Budget Tracking: Yes
• Forecast Budget & Profitability: Yes
• Allocate Time & Value from Projects: Yes
• Allocate Time & Value from Tickets: Yes
• Invoice based on Budget or Progress: Yes
• Resource Scheduling & Booking: Yes
• Retainer Triggers & Notifications: Yes
• Retainer Time Approvals: Yes
• Custom Retainer Statuses & Workflows: Yes
• Multiple Retainer Templates: Yes
• Retainer Materials: Yes
• Automated Retainer Billing: Yes
• Create & Send Invoices: Yes
• Create & Send Purchases: Yes
• Invoice for Services: Yes
• Invoice with Work Logs: Yes
• Invoice Statements: Yes
• Invoice Payment Reminders: Yes
• Invoice Payments: Yes
• Purchase Payments: Yes
• Online Credit-Card Payments: Yes
• Xero integration: Yes
• QuickBooks Online Integration: Yes
• Bulk Client Invoicing: Yes
• Invoice Templates: Yes
• Purchase Templates: Yes
• Invoice for Materials and Expenses: Yes
• Customized Client Terms & Tax: Yes
• Invoices on Projects: Yes
• Purchases on Projects: Yes
• Invoices on Tickets: Yes
• Purchases on Tickets: Yes
• Invoices on Retainers: Yes
• Purchases on Retainers: Yes
• Client Work - Time & Value: Yes
• Client Profitability - Budget, Current & Forecast: Yes
• Client Revenue: Yes
• Client Assets: Yes
• Task Budget Analysis: Yes
• Task Overdue Report: Yes
• Team Member Performance Dashboard: Yes
• Billable Time and Value Analysis: Yes
• Missing Time: Yes
• Financials - Revenue Analysis: Yes
• Financials - Revenue Forecast: Yes
• Financials - Invoices & Receivables: Yes
• Financials - Time to Pay: Yes
• Financials - Purchases: Yes
• Financials - Materials: Yes
• Financials - Expenses: Yes
• Task on Projects, Tickets & Retainers: Yes
• Sales by Client: Yes
• Sales Pipeline: Yes
• Sales Activity: Yes
• Projects by Client: Yes
• Project Work in Progress: Yes
• Project Profitability: Yes
• Project Budgets and Deadlines: Yes
• Planned vs Actual: Yes
• Open Tickets & Requests: Yes
• Overdue Tickets: Yes
• Time to Respond & Resolve: Yes
• Retainers by Client: Yes
• Retainer Revenue Forecast: Yes
• Expiring Retainers: Yes

ServiceDesk Plus overview demo

More videos:

2-Minute Demo