Software Alternatives & Reviews

MailReach.co VS Zoho Desk

Compare MailReach.co VS Zoho Desk and see what are their differences

MailReach.co logo MailReach.co

The #1 email warming service to improve your deliverability by generating realistic and meaningful engagement to your emails. Easy-to-use solution to help you land in the main inbox instead of the spam folder.
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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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  • MailReach.co Landing page
    Landing page //
    2021-05-25

A powerful deliverability solution that results from 5 years of emailing for 130 companies in 40 industries.

MailReach uses your email address to automatically start conversations with thousands of email inboxes.

The email conversations are human, natural and meaningful to build trust. No gibberish content that can be easily flagged.

Your emails get opened, replied, marked as important and removed from spam and categories.

All this positive email engagement raises your email reputation and your deliverability. It teaches the email providers to send your emails to the inbox.

Depending how your deliverability evolves, MailReach constantly adapts to maintain it and balance your activity.

You have access to a complete and easy to understand dashboard to see your results.

You can see your deliverability score, where your warm up emails land, how many of were removed from spam, on which provider, etc.

  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

MailReach.co

Categories
  • Email Deliverability
  • Cold Outreach
  • Email Warm Up
  • Email Warming
  • Email Reputation
  • Email
  • Cold Emails
  • Email Automation
  • Email Marketing
Website mailreach.co
Pricing URL Official MailReach.co Pricing
Details $paid $19.5 / Monthly (Pro)
Platforms
GMail Outlook Office 365 Google Workspace SendinBlue Amazon SES Sendgrid Mailgun Zoho SMTP Any Custom SMTP
Release Date2020-11-16

Zoho Desk

Categories
  • Customer Service
  • Help Desk
  • Customer Support
  • Knowledge Base
  • Help Desk And Ticketing
  • Customer Engagement
  • Customer Experience Management
Website zoho.com
Pricing URL Official Zoho Desk Pricing
Details $freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date-

MailReach.co features and specs

  • Deliverability Improving: MailReach warms your inbox to constantly raise your email deliverability and sending reputation.
  • Email Warming: Automated high engagement interactions from your inbox to raise your deliverability. Up to 90 emails sent per day.
  • Meaningful Warming Content: The conversations generated by MailReach are human, natural and meaningful. It builds trust to maximize the efficiency of the warming.
  • Smart Warming Algorithm: MailReach analyzes dozens of data points to constantly adapt and improve the efficiency of the warming.
  • Analytics and Reporting: Easy to Use Dashboard with your deliverability score, an overview of where your emails land, etc.
  • Responsive Support: Very nice team, always ready to help and assist you.
  • SPF, DKIM and DMARC Check: MailReach checks if your SPF, DKIM and DMARC have been properly set.
  • API: Supported

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

MailReach.co videos

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Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to MailReach.co and Zoho Desk)
Email Marketing
100 100%
0% 0
Help Desk
0 0%
100% 100
Email
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

Share your experience with using MailReach.co and Zoho Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare MailReach.co and Zoho Desk

MailReach.co Reviews

  1. Great support

    Mailreach support is great. Response time and especially reaction time was super fast. Regarding warming up inboxes the tool is doing what's advertised along with teaching users how to improve deliverability at the same time.

    ๐Ÿ‘ Pros:    Simple yet powerful and efficient tool|Great customer support
    ๐Ÿ‘Ž Cons:    No free option
  2. From Zero to 100

    Was landing in spam for all Google professional & Personal accounts 100% of the time. Now I'm landing in the inbox 100% of the time and have my email configured perfectly. These guys are experts, highly recommend.

    ๐Ÿ‘ Pros:    Best customer service|Knowledge base
  3. MailReach provided excellent overall service to our company.

    Our entire experience with MailReah is positive.


23 Best Cold Email WarmUp Tools in 2022 (Free + Paid)
Mailreach offers a fully automated warm-up for an affordable price. Itโ€™s not the least expensive solution, however, you get access to a fair number of features as well as dedicated support. So, go and reach Mailreach official website to warmup your mails.
Source: inguide.in
Top 10 of the Best Email Warm Up tools in 2022
Why rank Mailreach #1? Among all the email warm up tools we tested, Mailreach standed out for a few key reasons: itโ€™s an independant email warmup service, built entirely for that purpose. You can use Mailreach in a standalone way and the platform is solely focused on building a solid warm up tool. Mailreach offers a fully automated warm up for an affordable price. Itโ€™s not...
Source: mailmeteor.com
7 Best Cold Email Warm-up Software
Though MailReach uses a complex warming algorithm that handles dozens of parameters, users donโ€™t need to know any technical skills to use it. You can get started in 2 minutes.

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    ๐Ÿ Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    ๐Ÿ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    ๐Ÿ Competitors: Zendesk, Salesforce Service Cloud
    ๐Ÿ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    ๐Ÿ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    ๐Ÿ Competitors: Zendesk
    ๐Ÿ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youรขย€ย™re interested in that too). Itรขย€ย™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, itโ€™s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Social recommendations and mentions

Zoho Desk might be a bit more popular than MailReach.co. We know about 1 link to it since March 2021 and only 1 link to MailReach.co. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MailReach.co mentions (1)

  • How to fix broken delivery to Office365 addresses?
    The email addresses shown in the screenshot are public information. They're used by mailreach.co's public service. I assume that is what you are referring to. Source: about 1 year ago

Zoho Desk mentions (1)

What are some alternatives?

When comparing MailReach.co and Zoho Desk, you can also consider the following products

Warmup Inbox - Warmup Inbox is a tool that automates the process of warming up your email inboxes, raising your sender reputation and inbox health automatically.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Warmbox.ai - Warm up your cold email inbox, and never land in spam anymore!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mailwarm - The email warm-up tool.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!