Software Alternatives & Reviews
Register | Login

LiveEngage VS Salesforce Service Cloud

Compare LiveEngage VS Salesforce Service Cloud and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveEngage logo LiveEngage

LiveEngage is an instant messaging software for businesses.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • LiveEngage Landing page
    Landing page //
    2023-10-06
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

LiveEngage

Categories
  • Live Chat
  • CRM
  • Chatbots
  • Customer Iteraction
Website liveperson.com
Edit details

Salesforce Service Cloud

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website salesforce.com
Edit details

LiveEngage videos

+ Add

LiveEngage by LivePerson: AI Powered Conversational Commerce

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to LiveEngage and Salesforce Service Cloud)

LiveEngage

Salesforce Service Cloud

CRM
100 100%
CRM
0% 0
Help Desk
0 0%
Help Desk
100% 100
Chatbots
100 100%
Chatbots
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using LiveEngage and Salesforce Service Cloud. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveEngage and Salesforce Service Cloud

LiveEngage Reviews

We have no reviews of LiveEngage yet.
Be the first one to post

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing LiveEngage and Salesforce Service Cloud, you can also consider the following products

IBM Watson Assistant - Watson Assistant is an AI assistant for business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Now Platform - Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most with the NOW Platform from ServiceNow.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ManyChat - ManyChat lets you create a Facebook Messenger bot for marketing, sales and support.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Loading...