LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
|Pricing URL||Official LiveAgent Pricing|
|Details $||freemium $15.0 / Monthly (Ticket)|
|Pricing URL||Official Zoho Desk Pricing|
|Details $||freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)|
|Live Chat Support||Yes|
|Live Chat & In-App-Messaging||Yes|
|Call Analytics and Reporting||Yes|
|Reports & analytics||Yes|
|Customer Feedback Widget||Yes|
|Help desk & requests management||Yes|
|Social Media Integrations||Yes|
|Omnichannel||Email, Telephony, Social, Customer Portals, Web forms, Live chat|
|Zia - Artificial Intelligence||With Zia, stay on top of every aspect of your customer service effort.|
|Embeddable Self-service||With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.|
|Multibrand Help Center||Create a distinct self-service portal for each brand's customers.|
|Knowledge Base||Create a repository of solutions for commonly asked questions.|
|Agent Productivity||Collaborate, communicate, and secure those customer relationships|
|Automations||Ticket Assignment, Workflow, Layouts, SLAs & Escalations.|
|Blueprint||Manage complex cross-functional service processes efficiently.|
|Marketplace and Platform||Use extensions to embed interactive widgets into the Zoho Desk interface.|
|Reports and Dashboards||Use detailed reports and dashboard visualisations to monitor your team's performance.|
|Time Tracking||Keep track of time spent on every ticket and task.|
|Security||Balance between protecting customer data and giving your team enough flexibility|
|Developer Platform||REST API, Widgets, Web and Mobile SDK, Custom Functions.|
|Mobile Apps||With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.|
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / over 1 year ago
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