LiveAgent
Freshdesk
Zendesk
Intercom
Zoho Desk
HelpScout
Salesforce Service Cloud
LiveChat
openITCOCKPIT
Zabbix
Checkmk
Icinga
Nagios
Eyes Of Network
Prometheus
Datadog
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
openITCOCKPIT creates transparency by providing comprehensive monitoring of your entire IT landscape. Its modular design includes features such as reporting, event correlation and clustering capabilities – all in an intuitive web interface. And by using its supplied host and service templates, experienced administrators can save time and effort better placed in other areas. The supplied REST API makes it easy to connect to external systems.
With openITCOCKPIT, the classical division between monitoring and configuration is removed. After exporting the configuration to Naemon/Nagios, users can immediately see the status of the monitored hosts and services in the front end and then edit them directly.
Visualisation - Intelligent interface An absolutely unique and compelling feature of openITCOCKPIT is its combination of status and performance information from Nagios/Naemon with business functionalities such as reporting and event correlation. This allows openITCOCKPIT to monitor not only individual status activities, it can also monitor, evaluate and graphically represent IT services as well.
Via the graphical management console, users can intuitively access all data and evaluations. Graphs, maps, dashboards, and much more functions help users and admins to detect problems. And through the integration of Check_MK and NMAP, openITCOCKPIT provides an interface for the simple and automated recording of new services.
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LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
LiveAgent's answer
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
LiveAgent's answer
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
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Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
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As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
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Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
Based on our record, openITCOCKPIT seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
The tricky part is to fit all the puzzle pieces together. To good news is, somebody already did this with projects like omdistro or openITCOCKPIT (I'm related to this one) where you get an out of the box experience with all the different open source tools bundle together. Source: 11 months ago
Have a look at openitcockpit.io and check out our brand new 4.6.3 release. Source: almost 1 year ago
Maybe you have a look on openitcockpit.io website. Source: about 1 year ago
I was a nagios with nconf (long time not supported) die hard, however, I have recently switched to https://openitcockpit.io/ which has a great configuration web interface, it supports nagios plugins. I use pushover for mobile notifications. Monitoring windows, linux and network kit. Source: about 1 year ago
Maybe you should considering to use a much more modern approach like: https://openitcockpit.io/. Source: over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Zabbix - Track, record, alert and visualize performance and availability of IT resources
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Checkmk - Checkmk - the software for effective IT monitoring
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Icinga - Icinga is a fork of Nagios and is backward compatible.
