LiveAgent
Freshdesk
Zendesk
HelpScout
Salesforce Service Cloud
Zoho Desk
LiveChat
tawk.to
Intercom
Freshdesk
Zendesk
Drift
tawk.to
LiveChat
Crisp Chat
Freshworks Live Chat
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.
LiveAgent details| Categories | |
|---|---|
| Website | liveagent.com |
| Pricing URL | Official LiveAgent Pricing |
| Details $ | freemium $15.0 / Monthly (Ticket) |
| Platforms |
Intercom details| Categories | |
|---|---|
| Website | intercom.com |
| Pricing URL | Official Intercom Pricing |
| Details $ | - |
| Platforms |
| Email notifications | Yes |
|---|---|
| Email Templates | yes |
| Emailing | YES |
| Ticket management | YES |
| Live Chat Support | Yes |
| Live Chat & In-App-Messaging | Yes |
| Call Forward | Yes |
| Call Transfer | Yes |
| Call Analytics and Reporting | Yes |
| Attachment viewer | Yes |
| Spam filter | Yes |
| Reports | Yes |
| Reporting | Yes |
| Reports & analytics | Yes |
| Knowledge Base | Yes |
| Knowledge Management | Yes |
| Customer Service | yes |
| Customer Support | Yes |
| Customer Feedback Widget | Yes |
| Customer Management | YES |
| Mobile Apps | Yes |
| Help desk & requests management | Yes |
| White Labeling | YES |
| Chat | Yes |
| Chat Support | Yes |
| Gamification | YES |
| Social Media Integrations | Yes |
| Time Tracking | Yes |
| Email Management | Yes |
Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.
Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). - Source: Reddit / about 1 month ago
I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. - Source: Reddit / 9 months ago
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 11 months ago
I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. - Source: Reddit / 12 months ago
If you're looking at it to guide new users through onboarding, Intercom is pretty good. - Source: Reddit / 12 months ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Drift - A messaging app that helps you grow your business.
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
