LiveAgent
Freshdesk
Zendesk
Intercom
HelpScout
Salesforce Service Cloud
Zoho Desk
LiveChat
Front App
Freshdesk
Zendesk
HelpScout
Salesforce Service Cloud
Zoho Desk
GrooveHQ
Gorgias
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 179+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 14-day trial now, no contracts or credit card required.
LiveAgent details| Categories | |
|---|---|
| Website | liveagent.com |
| Pricing URL | Official LiveAgent Pricing |
| Details $ | freemium $15.0 / Monthly (Ticket) |
| Platforms |
Front App details| Categories | |
|---|---|
| Website | front.com |
| Pricing URL | Official Front App Pricing |
| Details $ | - |
| Platforms |
| Email notifications | Yes |
|---|---|
| Email Templates | yes |
| Emailing | YES |
| Ticket management | YES |
| Live Chat Support | Yes |
| Live Chat & In-App-Messaging | Yes |
| Call Forward | Yes |
| Call Transfer | Yes |
| Call Analytics and Reporting | Yes |
| Attachment viewer | Yes |
| Spam filter | Yes |
| Reports | Yes |
| Reporting | Yes |
| Reports & analytics | Yes |
| Knowledge Base | Yes |
| Knowledge Management | Yes |
| Customer Service | yes |
| Customer Support | Yes |
| Customer Feedback Widget | Yes |
| Customer Management | YES |
| Mobile Apps | Yes |
| Help desk & requests management | Yes |
| White Labeling | YES |
| Chat | Yes |
| Chat Support | Yes |
| Gamification | YES |
| Social Media Integrations | Yes |
| Time Tracking | Yes |
| Email Management | Yes |
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Based on our record, Front App seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. - Source: Reddit / about 1 month ago
For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. - Source: Reddit / about 2 months ago
So, I am currently setting up an array of self hosted solutions for our dev team including chat, wiki, etc. The only thing missing is some sort of collaborative Team-Mail Client like Spark, Missive, Front and the sorts. - Source: Reddit / 2 months ago
We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us. - Source: Reddit / 7 months ago
I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. - Source: Reddit / 7 months ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
Zoho Desk - Industry's first context-aware Helpdesk Software
