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LimeCall VS Salesforce Service Cloud

Compare LimeCall VS Salesforce Service Cloud and see what are their differences

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LimeCall logo LimeCall

The smartest way to generate and convert inbound leads instantly into qualified sales meetings and sales calls with Click-to-Call, Call Tracking, Voice Automation, and Call Scheduling.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • LimeCall Landing page
    Landing page //
    2023-08-26

Live calls will speed up your customer service and positively impact your sales. Use Live Callback within 28 seconds to assist your visitors exactly when they need it. This means more purchases and a higher average order value.

Customer retention is a key factor for the growth of any business. Click to call and callback does the following for you: Presents the human face behind your website Allows the customers to contact you on their terms and at their convenience, without any delay Provides informed service by agents who were preemptively briefed with caller information

Our features include the pre-built templates for: 1. Capture lead analytics 2. Protect customer privacy 3. Alerts & notifications 4. Personalized IVR 5. Personalized follow-ups 6. Lead Generation 7. Call recording 8. Call center & Inside sales team integration 9. Automated calls/SMS 10. Call Routing

Limecall Advantage: 1. High-level security 2. 24/7 Customer support & maintenance 3. 99.9% uptime 4. Call back within 28 seconds 5. Free International calls 7. Basic widget customization 8. Free performance report

Our Use Cases include: 1. Automotive 2. Real Estate 3. Travel 4. Software, IT & Technology 5. Finance & Insurance 6. Travel, Tourism & Aviation 7. SaaS 8. E-Commerce & Retail

  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

LimeCall

Categories
  • Lead Generation
  • Call Tracking And Analytics
  • Call Management
  • Sales Tools
  • Lead Scoring
  • Call Center Services
  • Lead Conversion
Website limecall.com
Pricing URL Official LimeCall Pricing
Details $freemium
Platforms
Browser
Edit details

Salesforce Service Cloud

Categories
  • Help Desk
  • Customer Support
  • Customer Service
  • Help Desk And Ticketing
Website salesforce.com
Pricing URL-
Details $-
Platforms
-
Edit details

LimeCall features and specs

  • SMS notifications: Yes
  • Email notifications: Get notified
  • Desktop Notification: Yes
  • Export to CSV: You can export profile statistics and contact data to CSV
  • Lead Generation: Power search with smart scoring to identify the best matches
  • Advanced reports and statistics: Yes
  • Personalize your app: Customize your app the way you want
  • Widget Personalization: Yes
  • Caller ID: Yes
  • Caller Forms: Yes
  • Calendars: Scheduled calls, Leave message, Call recording, SMS follow-up, Retrying failed calls, Callback from dashboard
  • Security: User permissions, Country blocking, IP blocking, Blacklist number
  • Integrations: Wordpress, Zapier, Hubspot, Google Tag Manager, Slack, Zendesk, Freshdesk, Intercom, Rest & JS API, Dedicated integrations

Salesforce Service Cloud features and specs

No features have been listed yet.

LimeCall videos

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Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to LimeCall and Salesforce Service Cloud)

LimeCall

Salesforce Service Cloud

CRM
100 100%
CRM
0% 0
Help Desk
0 0%
Help Desk
100% 100
Lead Generation
100 100%
Lead Generation
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LimeCall and Salesforce Service Cloud

LimeCall Reviews

  1. The Best behavior Triggering Towards Visitors Additional Use of AI Engines

    Limecall services analyze the behavior of the services. Point up at the right moments while it is needed. It will show the customized score of the services towards the systems. Service provides you full access to the dashboards, lead history, team performance, and call recordings. All of the properties are shown in easy to access. It can easily integrate with the other SaaS Services like Slack and Google Analytics.

    🏁 Competitors: LeadMaster
    👍 Pros:    Lead generation|B2b leads|Lead qualification
    👎 Cons:    None

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing LimeCall and Salesforce Service Cloud, you can also consider the following products

Callpage - Turn website visitors into sales calls. Use CallPage and provide immediate free phone callback to your leads in 28 seconds.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveCall - LiveCall is a callback software that enables users to talk by voice with people who are currently visiting a website in 25 seconds.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Novocall - Novocall converts web visitors into sales calls in seconds.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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