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Kore.ai VS Salesforce Service Cloud

Compare Kore.ai VS Salesforce Service Cloud and see what are their differences

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Kore.ai logo Kore.ai

Kore.ai is the only AI chatbot platform built with the enterprise in mind. Build NLP-ready chatbots that use ML and AI to complete all types of tasks. Demo Now

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Kore.ai Landing page
    Landing page //
    2023-05-10
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Kore.ai videos

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02 - Kore.ai's Chatbot Builder Walkthrough

More videos:

  • Demo - Chatbot Builder Demo (25 mins) - Kore.ai

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Kore.ai and Salesforce Service Cloud)

Kore.ai

Salesforce Service Cloud

Chatbots
100 100%
Chatbots
0% 0
Help Desk
0 0%
Help Desk
100% 100
Chatbot Platforms & Tools
100 100%
Chatbot Platforms & Tools
0% 0
Customer Support
5 5%
Customer Support
95% 95

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kore.ai and Salesforce Service Cloud

Kore.ai Reviews

We have no reviews of Kore.ai yet.
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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, Kore.ai seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kore.ai mentions (1)

  • Kore.ai Appoints Former Citigroup International CIO as President & COO to Lead Global Operations
    Kore.ai, the world's leading enterprise conversational and generative AI platform and solutions provider, today announced the appointment of Devendra Kumar (DK) Sharma as president and chief operating officer (COO). As COO, he is leading Kore.ai's Go-to-Market functions, revenue growth, client success, strategy and cross-functional collaboration while driving overall operational excellence. Source: 8 months ago

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing Kore.ai and Salesforce Service Cloud, you can also consider the following products

Dialogflow - Conversational UX Platform. (ex API.ai)

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft Bot Framework - Framework to build and connect intelligent bots.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

rasa NLU - A set of high level APIs for building your own language parser

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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