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Kiax VS Pointel DCCM

Compare Kiax VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Kiax logo Kiax

Small program mainly aimed to provide a simple user interface for making VoIP calls with Asterisk...

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Kiax Landing page
    Landing page //
    2019-08-21
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Kiax

Categories
  • Communication
  • Messaging
  • Group Chat & Notifications
  • Instant Messaging
Website forschung-direkt.eu
Platforms
-
Edit details

Pointel DCCM

Categories
  • Cloud Contact Center
  • Call Center Software
  • Call Center Solution
  • Contact Center Manager
  • Contact Management
  • Genesys Cloud
Website pointel.com
Platforms
Windows Browser iOS
Edit details

Kiax videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Kiax and Pointel DCCM)

Kiax

Pointel DCCM

Communication
62 62%
Communication
38% 38
Phone Numbers
0 0%
Phone Numbers
100% 100
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
Messaging
100 100%
Messaging
0% 0

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What are some alternatives?

When comparing Kiax and Pointel DCCM, you can also consider the following products

Tinode - Tinode Instant Messaging

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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