What are some alternatives?
When comparing jtrac and The Bug Genie, you can also consider the following products
Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
Redmine - Flexible project management web application
TeamClerk - Team Clerk is project and task management software that automatically keeps your team organized and monitors progress of all of your projects and tasks. Let us organize what you do,so you can focus on why you do it.
GitLab - Create, review and deploy code together with GitLab open source git repo management software | GitLab
Bugzilla - Bugzilla is a "Defect Tracking System" or "Bug-Tracking System".
Phabricator - Phacility - Phabricator