External Review References
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Sikuli - Sikuli Script
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Macro Express - Macro Express® is the premier Windows automation macro utility.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
AutoHotkey - Free keyboard macro program. Supports hotkeys for keyboard, mouse, and joystick. Can expand abbreviations as you type them (AutoText).
LiveAgent - Live chat software with the right portion of helpdesk functionality. Ticketing, Livechat, Reports. Hosted or On-Premise. Starting at $15. FREE 14 day trial.