Software Alternatives & Reviews

JitBit Helpdesk VS ZenDesk

Compare JitBit Helpdesk VS ZenDesk and see what are their differences


JitBit is a web-based help desk and ticketing software solution

Zendesk is a beautiful, lightweight help-desk solution.
JitBit Helpdesk Landing Page
JitBit Helpdesk Landing Page

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

ZenDesk Landing Page
ZenDesk Landing Page

JitBit Helpdesk details

Categories
Customer Service Customer Support Help Desk Help Desk And Ticketing Live Chat Online Ticketing Ticketing System
Website jitbit.com  
Pricing URL Official JitBit Helpdesk Pricing  
Details $freemium $29.0 / Monthly (Basic plan)
Release Date2006-05-01

ZenDesk details

Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  
Details $-
Release Date-

JitBit Helpdesk videos

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • - Create subtickets in Jitbit Helpdesk Software

ZenDesk videos

Introduction to Zendesk Support (for beginners)

More videos:

  • - Zendesk product demo
  • - Zendesk Review

Category Popularity

0-100% (relative to JitBit Helpdesk and ZenDesk)
12
12%
88%
88
9
9%
91%
91
21
21%
79%
79

Reviews

These are some of the external sources and on-site user reviews we've used to compare JitBit Helpdesk and ZenDesk

JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: ZenDesk, HelpScout

The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

ZenDesk Reviews

"Pay 880$ per month" - Intercom
Zendesk is more enterprise. I am looking for a chat tool with company details of the person who triggered the chat.
Best Customer Service Software
The full-service support suite from Zendesk has it all. But not every business needs something this comprehensive. If you’re looking for something a little bit more basic, Zendesk offers more affordable options for smaller businesses.
Running an Internal Helpdesk inside Slack
The pricing for Zendesk for Slack is a bit different, you can only access Zendesk for Slack if you have paid for a team plan (or higher) of Zendesk Support. Zendesk Support has a monthly and annual plan. The monthly plan costs $49/year ($5 per month per agent), whereas the monthly plan costs $9/month ($59 annually per agent).
Source: medium.com
11 Best Help Desk Software to Totally Check out in 2020!
There are hardly a few who haven’t heard of the much sought-after Zendesk. The help desk software prevails to be one of the best even to this day, thanks to its powerful set of features and excellent services. Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc....
Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com

Social recommendations and mentions

Based on our record, ZenDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

JitBit Helpdesk mentions (0)

We have not tracked any mentions of JitBit Helpdesk yet. Tracking of JitBit Helpdesk recommendations started around Mar 2021.

ZenDesk mentions (1)

  • Question regarding binance having a plan to improve their support department and bring back a bit of trust with this company
    SOO!!!! I'd like to know if Binance is ever going to resolve the insane wait time between ticket responses and work on reducing the amount of issues people have with their platform? This being for binance.com, binance.us and their seperate support site through zendesk.com. - Source: Reddit / 7 months ago

What are some alternatives?

When comparing JitBit Helpdesk and ZenDesk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

User reviews

Share your experience with using JitBit Helpdesk and ZenDesk. For example, how are they different and which one is better?

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