Software Alternatives & Reviews

JitBit Helpdesk VS Zammad

Compare JitBit Helpdesk VS Zammad and see what are their differences


JitBit is a web-based help desk and ticketing software solution

The Zammad - Help Desk and Ticket System - Community Page
JitBit Helpdesk Landing Page
JitBit Helpdesk Landing Page

Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".

Enterprise-grade help desk at a moderate price.

Zammad Landing Page
Zammad Landing Page

JitBit Helpdesk details

Categories
Customer Service Customer Support Help Desk Help Desk And Ticketing Live Chat Online Ticketing Ticketing System
Website jitbit.com  
Pricing URL Official JitBit Helpdesk Pricing  
Details $freemium $29.0 / Monthly (Basic plan)
Release Date2006-05-01

Zammad details

Categories
Customer Support Help Desk Customer Service
Website zammad.org  
Pricing URL-
Details $-
Release Date-

JitBit Helpdesk videos

Jitbit Helpdesk Ticketing System Walkthrough

More videos:

  • - Create subtickets in Jitbit Helpdesk Software

Zammad videos

Zammad

More videos:

  • - Zammad - LDAP Integration

Category Popularity

0-100% (relative to JitBit Helpdesk and Zammad)
63
63%
37%
37
64
64%
36%
36
69
69%
31%
31
100
100%
0%
0

Reviews

These are some of the external sources and on-site user reviews we've used to compare JitBit Helpdesk and Zammad

JitBit Helpdesk Reviews

  1. Top-tier helpdesk for a moderate price

    Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.

    Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too

    Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced

    🏁 Competitors: ZenDesk, HelpScout

The Best Help Desk Software in 2020
JitBit Helpdesk is a simple, but powerful help desk software. It has no size limit - it works well with all company sizes. It offers both hosted and on-premise options so that you can have your help desk software the way that works best for your company.
Source: www.jitbit.com

Zammad Reviews

We have no reviews of Zammad yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

JitBit Helpdesk mentions (0)

We have not tracked any mentions of JitBit Helpdesk yet. Tracking of JitBit Helpdesk recommendations started around Mar 2021.

Zammad mentions (1)

  • Can anyone recommend an open source ticketing system for a helpdesk?
    Go for Zammad, I have used it at my precedant work and it is just amazing ! https://zammad.org/. - Source: Reddit / 7 months ago

What are some alternatives?

When comparing JitBit Helpdesk and Zammad, you can also consider the following products

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

osTicket - osTicket is a widely-used open source support ticket system.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HappyFox - Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Signup for a free help desk trial

User reviews

Share your experience with using JitBit Helpdesk and Zammad. For example, how are they different and which one is better?

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